APAC Head of Customer Success — Lead, Scale & Impact

Anthropic; Sydney; Hybrid; AUD 150.000 - 210.000; Vollzeit

Zusammenfassung

Anthropic is seeking a Head of Customer Success, APAC to build and lead a multi-market CS organization across Asia Pacific, including India, Japan, Korea, ASEAN, and ANZ. You will partner with global GTM, Product and Engineering to shape APAC CS strategy and drive adoption, retention and growth.

You will hire and develop managers, align regional programs with global CS, and manage executive engagements with diverse APAC customers across enterprises, startups and public sector bodies.

Qualifikationen

• 15+ years of experience in management or technology consulting or customer-facing advisory roles.
• Experience building and leading multi-market CS or Technical Success teams.
• Track record scaling CS teams across APAC in enterprise software, SaaS or AI/ML.
• Ability to balance global alignment with regional APAC localization across markets.
• Strong leadership: hiring, coaching, and developing managers.
• Experience owning enterprise relationships and driving retention/expansion in APAC.
• Executive presence with C-suite stakeholders across APAC.
• Excellent cross-functional partnerships across time zones and with global teams.

Aufgaben

• Build and lead a multi-layered CS organisation across APAC, managing managers and scaling the team.
• Define and execute the APAC CS strategy in partnership with global CS leadership, localising approach.
• Own CS outcomes including health, retention, expansion and satisfaction across APAC accounts.
• Hire and coach CS managers and ICs, fostering a culture aligned with Anthropic values.
• Partner with global CS, Sales, Product, and Engineering to ensure APAC customer voice informs decisions.
• Establish scalable processes, playbooks, and cadences across APAC time zones.
• Represent Anthropic with senior stakeholders in executive engagements and strategic accounts.
• Build relationships with APAC channel and cloud partners, SI and consulting firms.

Kenntnisse

Leadership

APAC

Customer Success

Enterprise SaaS

Cross-functional collaboration

Executive presence

People development

Time-zone collaboration

Jobbeschreibung

Anthropic is seeking a Head of Customer Success, APAC to build and lead a multi-market CS organization across Asia Pacific, including India, Japan, Korea, ASEAN, and ANZ. You will partner with global GTM, Product and Engineering to shape APAC CS strategy and drive adoption, retention and growth.

You will hire and develop managers, align regional programs with global CS, and manage executive engagements with diverse APAC customers across enterprises, startups and public sector bodies.