Hybrid APAC Mid-Market CSM AI-Driven Enterprise SaaS

Precision Labs; Sydney; Hybride; AUD 110 000 - 160 000; Plein temps

Avantages offerts par ce poste

Hybrid work arrangement

Private hospital insurance

Fertility and family support

Retirement plan

Paid parental leave

Wellness & WellHub

Professional development budget

Remote work allowance

Sabbatical after four years

Résumé du poste

Harvey is seeking a Mid-Market Customer Success Manager based in Sydney to guide top APAC accounts through onboarding, adoption, and renewal. You’ll own the client relationship across a high-volume book of business and act as trusted advisor, aligning Harvey’s AI solutions with client workflows.

You’ll collaborate with Sales and Product, drive KPI reporting, enable end users, and help expand revenue while ensuring client health and readiness for renewal.

Qualifications

• Experience in Enterprise SaaS, legal (big law), or top-tier management consulting.
• Excellent communication and strategic planning with executive stakeholders.
• Ability to ruthlessly prioritise tasks and demanding customers.

Responsabilités

• Lead scaled implementation across a high-volume Mid-Market portfolio.
• Own the client relationship with a prescriptive, consultative approach.
• Drive enablement and product evangelism for AI/LLM tools.
• Manage success metrics and customer health using analytics.
• Grow and retain revenue through renewals and expansion.
• Provide feedback to Product and GTM teams.

Connaissances

Enterprise SaaS

Big law experience

Management consulting

Catalyst

Salesforce

Outils

Catalyst

Salesforce

Description du poste

Harvey is seeking a Mid-Market Customer Success Manager based in Sydney to guide top APAC accounts through onboarding, adoption, and renewal. You’ll own the client relationship across a high-volume book of business and act as trusted advisor, aligning Harvey’s AI solutions with client workflows.

You’ll collaborate with Sales and Product, drive KPI reporting, enable end users, and help expand revenue while ensuring client health and readiness for renewal.