Festival Box Office & Ticketing Specialist

Sydney Festival; Sydney; On-site; AUD 42,000 - 60,000; Full time

Job summary

Sydney Festival is seeking a casual Box Office Representative to join our ticketing team in Sydney. You will provide efficient, accurate information by phone, in person, by mail, and online, handling standard enquiries and assisting with access bookings.

The role requires good communication, attention to detail, and the ability to work across shifts (minimum 4 per week between 8am and 8pm). Previous ticketing experience and familiarity with ENTA are preferred.

Qualifications

• Previous experience in a ticketing role.
• Excellent communication skills both verbally and written.
• Proven attention to detail and accuracy.
• Ability to work under pressure and as part of a small team.
• Right to work in Australia.

Responsibilities

• Provide efficient, accurate and customer-friendly ticketing and information service by phone, in person, mail and through e-commerce.
• Support customers with minor ticketing issues and escalate complex requests to the Box Office Coordinator.
• Resolve enquiries through problem solving and effective communication.
• Manage all access bookings for Sydney Festival.
• Process ticketing requests including issuing complimentary tickets.
• Filing and general administrative assistance for the ticketing team.
• Staff box offices and assist with stop sales.
• Perform other duties to meet operational needs during peak demand.

Skills

Ticketing experience

Excellent communication

Attention to detail

Teamwork

Tools

ENTA

Job description

Sydney Festival is seeking a casual Box Office Representative to join our ticketing team in Sydney. You will provide efficient, accurate information by phone, in person, by mail, and online, handling standard enquiries and assisting with access bookings.

The role requires good communication, attention to detail, and the ability to work across shifts (minimum 4 per week between 8am and 8pm). Previous ticketing experience and familiarity with ENTA are preferred.