Casual Ticketing Administrator

ICC Sydney; Sydney; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Free meals

Discounted car parking

Health insurance offers

Exclusive event tickets

Flexible work arrangement

Job summary

ICC Sydney in Sydney, NSW seeks a casual Ticketing Administrator to coordinate group bookings and manage ticketing enquiries for key events, including Premier’s Gala Concert 2027, on a seven-day roster.

The role focuses on delivering high service standards, supporting casual box office staff, maintaining accurate records, and contributing to event delivery. Will require flexibility, 18+, ticketing experience, and proficiency with Ticketek Aspect.

Qualifications

• Experience in ticketing, box office, bookings administration or customer service within live events or venue contexts.
• Ability to coordinate group bookings and ticket allocations with accuracy.
• Capacity to manage competing priorities in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service and manage ticketing enquiries promptly.
• Support casual box office staff and contribute to team performance.
• Coordinate ticket sales, group bookings, allocations, and reporting.
• Maintain accurate ticketing records and assist in event-day activities.
• Identify process improvements to ticketing and customer experience.

Skills

Customer service

Ticketing experience

Attention to detail

Communication

Education

Higher School Certificate

Tools

Ticketek Aspect

Microsoft Office

Ticketing systems

Job description

3d ago , from International Convention Centre Sydney

At ICC Sydney, Australia’s leading convention,exhibition and entertainment precinct, we’re more than just a world class venueand brand – we’re a community of passionate professionals dedicated to puttingour people first. As part of our close-knit team, you’ll help deliverunforgettable events and experiences in a space that fosters creativity andcollaboration.

The Consortium involving Darling Harbour Live, Placemaking NSW, and ICC Sydney,as part of the Public Private Partnership (PPP) delivering ICC Sydney, includesthe architectural landmark – The Cutaway, as part of the PPP portfolio. Withits striking architecture and prime location in the heart of Barangaroo, TheCutaway is a premium stage for festivals, immersive experiences, corporatelaunches, exhibitions, gala dinners and creative industry showcases – making itan extraordinary location for our team members to work.

We prioritise inclusivity and support, creating an environment whereevery team member can thrive. If you need any adjustmentsduring the recruitment process, don’t hesitate to reach out to our team at*******@iccsydney.com or call 02 9215 7***. You can also connect with one ofour internal diversity streams for additional support.

About thisopportunity:

The Ticketing Administrator is responsible for coordinating theGroup Bookings process for key events such as the Premier’s Gala Concert 2027, deliveringaccurate and efficient ticketing administration, managing internal and externalticketing enquiries, and providing event support for ICC Sydney Live Eventsticketing team. The role is focused on delivering a high standard of servicefor customers, clients, venue partners, and internal stakeholders.

This is a casual position offering up to 30 hours per week ona seven-day rotating roster. While this role is primarily office-based duringstandard business hours (9am - 5pm, Monday to Friday) occasional evening andweekend work may be required to support operational requirements.

You will:

• Deliver exceptional customer service by building and maintaining positive relationships with customers, clients, venue partners, and internal stakeholders, ensuring all ticketing enquiries and requests are managed promptly and professionally.
• Provide guidance and support to casual box office staff, contributing to effective team performance and a positive patron experience.
• Support the achievement of ticketing and attendance targets through proactive ticketing administration and customer engagement.
• Identify and implement improvements to ticketing processes, operational efficiencies, and customer experience.
• Coordinate and administer ticketing operations for events, including ticket sales, allocations, group bookings, complimentary tickets, reporting and event-day ticketing activities.
• Maintain accurate ticketing systems, records, and event information to support effective event delivery and reporting.
• Contribute to the successful planning and delivery of events by providing administrative, operational, and event-day support as required.

Required Skills &Experience:

• Valid working rights in Australia.
• You must be 18 years or over.
• Higher School Certificate or equivalent
• Demonstrated experience in ticketing, box office, bookings administration or customer service, preferably within the live events, entertainment or venue industry.
• Experience coordinating group bookings, ticket allocations and customer enquiries while maintaining a high level of accuracy and attention to detail.
• Proven ability to manage competing priorities, meet deadlines and work effectively in a fast-paced environment.
• Proficiency in ticketing systems and Microsoft Office applications, with experience using Ticketek Aspect highly regarded.
• Excellent interpersonal and communication skills, with the ability to build positive relationships with customers, clients and internal stakeholders.

Why ICC Sydney?

ICC Sydney offers more than just a job – we provide the chance to bepart of something extraordinary. We create world class experiences while fostering acollaborative, inclusive culture where your ideas and skills are valued.

As part of ourteam, you’ll help deliver unforgettable events and experiences while enjoying a range of exceptional benefits, including:

• Free and fresh daily meals.
• Heavily discounted car parking and dry cleaning.
• Access to exclusive health insurance offers and an executive superannuation arrangement.
• Team social events; regular companywide meetings and networking, annual awards night, social clubs and committees and diversity and inclusion activations.
• Access to discounted or complimentary event tickets
• We encourage your work life balance and offer flexibility to suit you.

CBD location closeto public transport and in the heart of the Darling Harbour precinct.

ICC Sydney iscommitted to prioritisingequitable, sustainable and innovative practices for all team members andvisitors. This includes people with all abilities, First Nations Peoples,people across all generations, LGBTQIA+ individuals, new Australians, parentsand carers, and families of all structures. Our diverse, passionate team drivesa culture of collaboration, inclusion and service excellence.

At ICC Sydney, we trust your resumecovers your skills, but we’re also looking for like-minded passionate, andfriendly people to continue to build on our strong culture. Should yourapplication progress, you will be invited to attend an interview.

To be eligible for employment you musthave valid working rights in Australia.

Please Note; relevant screening checks willbe conducted as part of the recruitment process. This includes a NationalPolice Background Check for successful candidates. You will also be required toshow proof of identity that meets the 100-point check. Shortlisted candidatesmay also be required to complete an appropriate and relevant health assessmentas part of the recruitment process.

Join us atICC Sydney, where you can bring your best, whole self to a team that truly putspeople first.