Box Office Attendant: Dynamic Live Events & Service

Ticketmaster; Wollongong City Council; On-site; AUD 30,000 - 39,000; Part time

Job summary

Ticketmaster is seeking energetic Box Office Attendants to support customer ticketing across our Wollongong area venues and sites. You will provide courteous service, handle transactions, and stay informed about events. The role requires flexibility for evenings, weekends and a roving, mobile service approach.

Applicants should be comfortable with cash handling and basic computer use; Excel familiarity is a plus. Prior ticketing experience is welcomed but not essential as training is provided.

Qualifications

• Strong customer service and face-to-face interaction skills.
• Clear communication and active listening.
• Ability to workrotational roster, evenings and weekends.
• Basic numerical and cash handling abilities.
• Problem solving and query resolution with customers.
• Familiarity with ticketing concepts is a plus.

Responsibilities

• Serve customers courteously at Ticketmaster locations and outlets.
• Process ticket purchases via credit card, cash, EFT, or cheque.
• Consult with Box Office Manager to maintain high service standards.
• Stay informed about events on the Ticketmaster network.
• Answer questions related to events at various Box Offices/Events.
• Move within venues to engage customers and balance takings.

Skills

Customer focus

Communication

Flexibility

Numerical

Problem solving

Attention to detail

Ticketing experience

Tools

Excel

Job description

Ticketmaster is seeking energetic Box Office Attendants to support customer ticketing across our Wollongong area venues and sites. You will provide courteous service, handle transactions, and stay informed about events. The role requires flexibility for evenings, weekends and a roving, mobile service approach.

Applicants should be comfortable with cash handling and basic computer use; Excel familiarity is a plus. Prior ticketing experience is welcomed but not essential as training is provided.