Box Office Attendants

Ticketmaster; Sydney; On-site; AUD 42,000 - 58,000; Full time

Job summary

Ticketmaster is seeking a Box Office Attendant to support customer ticketing across Ticketmaster locations, outlets and event sites in the Sydney area. The role requires reliable transport within Sydney and Northern Beaches with availability across weekdays, evenings and weekends.

Flexibility to work in a dynamic event environment and to become an all-rounder across the operations team is essential. The position may offer varying hours and shifts.

Qualifications

• Experience in customer service and face-to-face interactions.
• Ability to handle cash, cards and EFT payments.
• Strong communication and listening skills.
• Flexibility to work a rotational roster including evenings and weekends.

Responsibilities

• Serve customers at Ticketmaster locations in a courteous, knowledgeable and efficient manner.
• Process ticket purchases via credit cards, cash, EFT or cheque payments.
• Consult with Box Office Manager or Supervisor to maintain high service standards.
• Keep informed about events on the Ticketmaster network and ask questions when needed.
• Answer questions about events and tickets at boxes, outlets or events.
• Participate in roving/mobile customer service and transactions across venue hotspots.
• Cash handling and balancing takings.
• Adhere to quality, safety and environment policies.

Skills

Customer service

Communication

Flexibility

Numerical

Attention to detail

Teamwork

Tools

Excel

Windows

Job description

The Box Office Operations team are the face of Ticketmaster for customers purchasing tickets at venues and greenfield event sites.

As we continue to grow and evolve, we’re looking for passionate, driven individuals who thrive in a collaborative, fast-paced environment and are excited to support operations across the Manly sporting precinct.

THE JOB

The Box Office Attendant supports customer ticketing needs and delivers a high standard of service across Ticketmaster Box Offices, outlets, and event sites.

Applicants must have reliable access to and transport within the Sydney and Northern Beaches area. Availability across weekdays, evenings, and weekends is essential, as shift patterns will vary depending on event schedules.

While we aim to provide as many hours as possible, shifts and minimum hours cannot be guaranteed.

We’re looking for flexible, proactive team players who enjoy working in a dynamic event environment and are keen to become valued all-rounders across our operations team.

WHAT YOU WILL BE DOING

Primary Responsibilities:

• To serve customers at Ticketmaster locations in a courteous, knowledgeable and efficient manner in order to support customer demands
• To provide information, answer questions and transact ticket purchases via credit cards, cash, EFT or cheque payments.
• To consult with the Box Office Manager or Box office Supervisor when required with the goal of providing the highest possible standard of customer service
• To keep abreast of current and upcoming events on the Ticketmaster network and to ask questions when there are particular details that are not understood
• Answer customers’ questions in relation to events on the Ticketmaster network at Box Offices, Outlets or Events
• Working in a roving team capacity, engaging in mobile customer service and transactions, while actively moving around venue hot spots.
• Cash handling and balancing transactions
• To adhere to quality management, safety and environment company policies

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

Customer Focus

• Ensuring Ticketmaster’s customers’ needs are continually satisfied.
• Experience in dealing with a range of people from different backgrounds is highly regarded.
• Strong customer service experience and demonstrated face to face people skills.

Communication

• Demonstrating strong communication skills, both written and verbal.
• Effective listening skills are also paramount and must enjoy talking with people.

Flexibility

• Demonstrated ability to work on a rotational roster and being accommodating and
• adapting to a changing and highly pressured working environment. Flexibility to work
• evenings and weekends

Numerical

• Ability to check numerical data entered and be able to identify unbalanced accounts.
• Ability to use Windows based computer package.
• Ability to use Excel would be highly regarded.
• Typing skills with high accuracy.

YOU (BEHAVIOURAL SKILLS)

• Enthusiastic and passionate
• Cash handling experience with proven ability to balance takings
• Demonstrated ability to handle pressure effectively
• General knowledge of Arts and Entertainment is advantageous
• Familiarity with location / city is an advantage
• Demonstrated ability to respond quickly and positively to change
• Demonstrated positive attitude
• Ability to work under pressure
• High attention to detail
• Ideally possess previous ticketing experience (not essential)

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

• Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
• Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
• Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
• Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.