Box Office Representative

Sydney Festival; Sydney; On-site; AUD 42,000 - 60,000; Full time

Job summary

Sydney Festival is seeking a casual Box Office Representative to join our ticketing team in Sydney. You will provide efficient, accurate information by phone, in person, by mail, and online, handling standard enquiries and assisting with access bookings.

The role requires good communication, attention to detail, and the ability to work across shifts (minimum 4 per week between 8am and 8pm). Previous ticketing experience and familiarity with ENTA are preferred.

Qualifications

• Previous experience in a ticketing role.
• Excellent communication skills both verbally and written.
• Proven attention to detail and accuracy.
• Ability to work under pressure and as part of a small team.
• Right to work in Australia.

Responsibilities

• Provide efficient, accurate and customer-friendly ticketing and information service by phone, in person, mail and through e-commerce.
• Support customers with minor ticketing issues and escalate complex requests to the Box Office Coordinator.
• Resolve enquiries through problem solving and effective communication.
• Manage all access bookings for Sydney Festival.
• Process ticketing requests including issuing complimentary tickets.
• Filing and general administrative assistance for the ticketing team.
• Staff box offices and assist with stop sales.
• Perform other duties to meet operational needs during peak demand.

Skills

Ticketing experience

Excellent communication

Attention to detail

Teamwork

Tools

ENTA

Job description

Each January Sydney Festival shakes up Sydney with a summer festival of music, art, dance, theatre and immersive experiences. We’re proud of our long history of commissioning groundbreaking new Australian art, and we're equally proud to be a great place to work, with many seasonal team members returning year after year.

Sydney Festival is committed to equity and inclusion. We welcome and encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disability and people from the LGBTQI+ community.

Title Box Office Representative

Reports to Customer Services Coordinator

Contract length Casual; January 2027

Hourly Rate $37.11 + Super

KEY DUTIES

Provide efficient, accurate and customer-friendly ticketing and information service by phone, person (if required), mail and through e-commerce.

Provide customer service support for customers with minor ticketing issues, escalating any specialised complaints/requests to the Box Office Coordinator.

Resolve customer enquiries through sound problem solving, decision-making, and effective communication.

Manage all access bookings for Sydney Festival.

Processing any ticketing requests including issuing complimentary tickets as required.

Filing and general administrative assistance for the ticketing team.

Staffing box offices where required.

Assisting with completing stop sales.

Perform other duties as required to meet operational requirements during peak demand.

SELECTION CRITERIA

Previous experience in a ticketing role.

Excellent communication skills both verbally and written, with an emphasis on providing excellent customer service.

Previous Festival experience would be advantageous.

Demonstrated hands-on working knowledge of ticketing systems, preferably ENTA.

Capacity to work under pressure.

Proven attention to detail, including the ability to review and correct own work.

Capacity to work as part of a small busy team.

Demonstrated ability to adapt and remain flexible in a sometimes challenging environment.

Right to work in Australia.

This role is a casual contract position based mostly at the Sydney Festival head office with in person box office shifts at festival venues.

Applicants will need to be available for a minimum of 4 shifts per week between the hours of 8am and 8pm, Monday - Sunday.