Box Office Attendants

Ticketmaster; Wollongong City Council; On-site; AUD 30,000 - 39,000; Part time

Job summary

Ticketmaster is seeking energetic Box Office Attendants to support customer ticketing across our Wollongong area venues and sites. You will provide courteous service, handle transactions, and stay informed about events. The role requires flexibility for evenings, weekends and a roving, mobile service approach.

Applicants should be comfortable with cash handling and basic computer use; Excel familiarity is a plus. Prior ticketing experience is welcomed but not essential as training is provided.

Qualifications

• Strong customer service and face-to-face interaction skills.
• Clear communication and active listening.
• Ability to workrotational roster, evenings and weekends.
• Basic numerical and cash handling abilities.
• Problem solving and query resolution with customers.
• Familiarity with ticketing concepts is a plus.

Responsibilities

• Serve customers courteously at Ticketmaster locations and outlets.
• Process ticket purchases via credit card, cash, EFT, or cheque.
• Consult with Box Office Manager to maintain high service standards.
• Stay informed about events on the Ticketmaster network.
• Answer questions related to events at various Box Offices/Events.
• Move within venues to engage customers and balance takings.

Skills

Customer focus

Communication

Flexibility

Numerical

Problem solving

Attention to detail

Ticketing experience

Tools

Excel

Job description

The Box Office Operations team are the face of Ticketmaster for customers purchasing tickets at venues and greenfield event sites.

As we continue to grow and evolve, we’re looking for passionate, driven individuals who thrive in a collaborative, fast-paced environment and are excited to support operations across in our Wollongong - NSW Area.

THE JOB

The Box Office Attendant supports customer ticketing needs and delivers a high standard of service across Ticketmaster Box Offices, outlets, and event sites.

Applicants must have reliable access to and transport within the Wollongong area. Availability across weekdays, evenings, and weekends is essential, as shift patterns will vary depending on event schedules.

While we aim to provide as many hours as possible, shifts and minimum hours cannot be guaranteed.

We’re looking for flexible, proactive team players who enjoy working in a dynamic event environment and are keen to become valued all-rounders across our operations team.

WHAT YOU WILL BE DOING

Primary Responsibilities:

• To serve customers at Ticketmaster locations in a courteous, knowledgeable and efficient manner in order to support customer demands
• To provide information, answer questions and transact ticket purchases via credit cards, cash, EFT or cheque payments.
• To consult with the Box Office Manager or Box office Supervisor when required with the goal of providing the highest possible standard of customer service
• To keep abreast of current and upcoming events on the Ticketmaster network and to ask questions when there are particular details that are not understood
• Answer customers’ questions in relation to events on the Ticketmaster network at Box Offices, Outlets or Events
• Working in a roving team capacity, engaging in mobile customer service and transactions, while actively moving around venue hot spots.
• Cash handling and balancing transactions
• To adhere to quality management, safety and environment company policies

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

Customer Focus

• Ensuring Ticketmaster’s customers’ needs are continually satisfied.
• Experience in dealing with a range of people from different backgrounds is highly regarded.
• Strong customer service experience and demonstrated face to face people skills.

Communication

• Demonstrating strong communication skills, both written and verbal.
• Effective listening skills are also paramount and must enjoy talking with people.

Flexibility

• Demonstrated ability to work on a rotational roster and being accommodating and adapting to a changing and highly pressured working environment. Flexibility to work evenings and weekends

Numerical

• Ability to check numerical data entered and be able to identify unbalanced accounts.

Problem Solving

• Ability to accurately extract information from customers and find solutions.
• Appropriately seeking information from higher source when required.
• Ability to use Windows based computer package.
• Ability to use Excel would be highly regarded.
• Typing skills with high accuracy.

YOU (BEHAVIOURAL SKILLS)

• Enthusiastic and passionate
• Cash handling experience with proven ability to balance takings
• Demonstrated ability to handle pressure effectively
• General knowledge of Arts and Entertainment is advantageous
• Familiarity with location / city is an advantage
• Demonstrated ability to respond quickly and positively to change
• Demonstrated positive attitude
• Ability to work under pressure
• High attention to detail
• Ideally possess previous ticketing experience (not essential)

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability

- We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork

- We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity

- We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging

- We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

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