Experience Centre Lead — Premium Retail & Customer Experience

Miele Tehnica Romania; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Quarterly Life Leave

Personal development and career growth

Employee discounts

Wellbeing programs

Job summary

Miele Melbourne Experience Centre requires a proactive Assistant Experience Centre Manager to lead a passionate retail team and drive premium customer experiences. You will partner with the Experience Centre Manager to ensure seamless day-to-day operations and outstanding guest journeys.

In this hands-on leadership role, you will coach staff, manage rosters, and collaborate with culinary demonstrations to showcase Miele’s premium products.

Qualifications

• Must have demonstrable retail leadership experience in a customer-focused environment.
• Ability to coach, motivate and develop high-performing teams.
• Strong commercial acumen with a track record of achieving sales and service targets.

Responsibilities

• Lead and coach a high-performing retail team within the Experience Centre.
• Drive sales performance and achieve financial, service and customer experience targets.
• Deliver an exceptional customer journey through consultative sales conversations and service excellence.
• Oversee day-to-day operations of the Experience Centre, including presentation, merchandising and operations.
• Collaborate with the Culinary Team to deliver demonstrations and premium in-store experiences.
• Build strong relationships with local partners, MCAs and internal stakeholders to drive referrals.
• Own centre operations including rostering, stock management, reporting and continuous improvement.

Skills

Retail leadership

Team development

Sales targets

Communication

Organisation

Education

Business or retail qualification

Tools

Microsoft Office

Retail systems

Job description

Miele Melbourne Experience Centre requires a proactive Assistant Experience Centre Manager to lead a passionate retail team and drive premium customer experiences. You will partner with the Experience Centre Manager to ensure seamless day-to-day operations and outstanding guest journeys.

In this hands-on leadership role, you will coach staff, manage rosters, and collaborate with culinary demonstrations to showcase Miele’s premium products.