Assistant Experience Center Manager: Premium Retail Team

Miele Tehnica Romania; Australia; Remote; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Quarterly Life Leave

Personal development & career growth

Employee discounts

Wellbeing programs and EAP

Job summary

Miele’s Experience Centre in Australia seeks an Assistant Experience Centre Manager to lead a premium retail team, drive sales, and ensure exceptional customer journeys. You’ll support day-to-day operations, collaborate with partners, and deliver premium in-store experiences.

You’ll thrive in a hands-on leadership role with strong coaching skills, commercial sense, and a passion for high-quality customer service.

Qualifications

• Must have demonstrable retail leadership experience in a customer-focused environment.
• Proven ability to coach, motivate and develop high-performing teams.
• Strong commercial acumen with experience achieving sales and service targets.
• Exceptional communication, relationship-building and problem-solving skills.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Support the Experience Centre Manager in leading and developing a high-performing retail team.
• Drive sales performance by motivating the team to achieve targets.
• Deliver an exceptional customer journey through consultative sales conversations.
• Oversee day-to-day operations: presentation, merchandising and operations.
• Collaborate with internal partners to drive referrals and growth.
• Own centre operations including rostering, stock management and reporting.

Skills

Retail leadership

Coaching & development

Sales targets

Communication

Organisational skills

Customer service

Tools

Microsoft Office

Job description

Miele’s Experience Centre in Australia seeks an Assistant Experience Centre Manager to lead a premium retail team, drive sales, and ensure exceptional customer journeys. You’ll support day-to-day operations, collaborate with partners, and deliver premium in-store experiences.

You’ll thrive in a hands-on leadership role with strong coaching skills, commercial sense, and a passion for high-quality customer service.