Experience Centre Lead – Premium Retail & Customer Experience

Miele; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Quarterly Life Leave

Personal development

Employee discounts

Wellbeing programs

Recognition

Job summary

Miele’s Melbourne Experience Centre is seeking an Assistant Experience Centre Manager to lead a passionate team and drive exceptional customer experiences. You will work with the Experience Centre Manager to deliver consultative sales, premium in-store events and seamless operations.

In this hands-on leadership role, you will coach and develop staff, drive sales performance, and ensure outstanding presentation and customer service.

Qualifications

• Demonstrated retail leadership experience in a customer-focused environment.
• Proven ability to coach, motivate and develop high-performing teams.
• Strong commercial acumen with experience achieving sales and customer service targets.
• Exceptional communication, relationship-building and problem-solving skills.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead and develop a high-performing retail team within the Experience Centre.
• Drive sales performance by motivating the team to meet financial, service and customer experience targets.
• Deliver an exceptional customer journey through consultative conversations and professional enquiry handling.
• Oversee daily Experience Centre operations, ensuring top presentation, merchandising and operational excellence.
• Collaborate with the Culinary Team to deliver demonstrations, events and premium in-store experiences.
• Build relationships with local business partners and internal stakeholders to drive referrals and growth.
• Manage rostering, stock, reporting and continuous improvement initiatives.

Skills

Retail leadership

Coaching

Sales targets

Customer communication

Organisational skills

Tools

Microsoft Office

Job description

Miele’s Melbourne Experience Centre is seeking an Assistant Experience Centre Manager to lead a passionate team and drive exceptional customer experiences. You will work with the Experience Centre Manager to deliver consultative sales, premium in-store events and seamless operations.

In this hands-on leadership role, you will coach and develop staff, drive sales performance, and ensure outstanding presentation and customer service.