Expansion SaaS Account Manager (ANZ)

Ideagen; Melbourne; Hybride; AUD 90 000 - 140 000; Plein temps

Résumé du poste

Ideagen is seeking an Account Manager for Expansion in Australia and New Zealand to drive growth of our SaaS solutions in Mining, Utilities, and Construction. You will identify expansion opportunities within existing accounts, build strategic relationships, and ensure high levels of customer satisfaction to foster long-term loyalty.

The role emphasizes collaboration with Customer Success, Product Management, and Marketing, with a hybrid working pattern in the Australia region.

Qualifications

• 2+ years in account management or related sales roles.
• Experience in Mining/Utilities/Construction sectors.
• SaaS customer account growth experience.
• Strong sales process knowledge and closing deals.
• Excellent communication and interpersonal skills.
• Willingness to travel within ANZ.
• Proficient in CRM software (e.g., Salesforce).

Responsabilités

• Account management & relationship building: Develop and maintain long-term relationships with key stakeholders in Mining, Utilities, and Construction sectors to ensure client satisfaction and retention.
• Customer retention: Align Ideagen’s solutions with client needs to foster high customer satisfaction and long-term loyalty.
• Business development & expansion: Identify upselling and cross-selling opportunities within existing accounts and maintain a strong sales pipeline.
• Pipeline management: Update CRM systems regularly with client interactions, opportunities, and sales forecasts.
• Sales performance & target achievement: Meet and exceed sales targets, focusing on revenue growth and customer retention.
• Contract negotiation: Negotiate and close contracts that provide mutual value for both clients and Ideagen.
• Industry expertise & solution alignment: Stay informed about sector trends in Mining, Utilities, and Construction to effectively position Ideagen’s SaaS solutions.
• Collaboration & feedback loop: Work with internal teams (Customer Success, Product Management, Marketing) to ensure client satisfaction and provide valuable feedback for product development.

Connaissances

Account management

SaaS sales

Contract negotiation

Relationship building

Pipeline management

Analytical thinking

CRM proficiency

Travel readiness

Communication skills

Outils

Salesforce

Description du poste

Ideagen is seeking an Account Manager for Expansion in Australia and New Zealand to drive growth of our SaaS solutions in Mining, Utilities, and Construction. You will identify expansion opportunities within existing accounts, build strategic relationships, and ensure high levels of customer satisfaction to foster long-term loyalty.

The role emphasizes collaboration with Customer Success, Product Management, and Marketing, with a hybrid working pattern in the Australia region.