SaaS Account Manager - Growth & Strategic Partnerships

Canvas Group; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Ideagen in Sydney is seeking an Account Manager to manage key client relationships across Education, Healthcare, Aged Care, and Government sectors. The role focuses on acting as the primary contact for accounts, addressing client needs, and driving customer success with SaaS solutions.

You will conduct regular business reviews, identify upsell opportunities, and develop account plans to grow revenue within existing clients while collaborating with the global sales team in a hybrid work

Qualifications

• 5+ years of experience in account management, business development, customer success, or sales, preferably in the SaaS industry.
• Proven track record of managing and growing accounts in Education, Healthcare, Aged Care, or Government verticals.
• Strong understanding of SaaS solutions and their applications within the specified verticals.
• Excellent communication, negotiation, and presentation skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in CRM software and Microsoft Office Suite.

Responsibilities

• Account Management & Client Relations: Build and maintain strong relationships with key stakeholders in Education, Healthcare, Aged Care, and Government sectors.
• Primary Point of Contact: Act as the main liaison for assigned accounts, addressing client needs, resolving issues, and ensuring satisfaction.
• Business Reviews & Growth: Conduct regular client reviews to assess needs, provide strategic recommendations, and identify upsell or cross-sell opportunities.
• Strategic Business Expansion: Develop and implement account plans to drive revenue growth and achieve sales targets within existing clients.
• Customer Success & Engagement: Monitor client adoption of SaaS solutions, collaborate with the Customer Success Team, and provide insights to enhance product value.
• Market & Industry Insights: Stay informed about industry trends, regulatory changes, and competitive dynamics to refine sales strategies and product offerings.
• Networking & Brand Promotion: Represent Ideagen at industry events, conferences, and networking opportunities to strengthen brand presence and generate leads.
• Data-Driven Decision-Making: Utilize CRM tools to track interactions, sales performance, and market trends, providing reports for strategic business planning.

Job description

Ideagen in Sydney is seeking an Account Manager to manage key client relationships across Education, Healthcare, Aged Care, and Government sectors. The role focuses on acting as the primary contact for accounts, addressing client needs, and driving customer success with SaaS solutions.

You will conduct regular business reviews, identify upsell opportunities, and develop account plans to grow revenue within existing clients while collaborating with the global sales team in a hybrid work