Account Manager

Ideagen; Melbourne; Hybrid; AUD 90.000 - 140.000; Vollzeit

Zusammenfassung

Ideagen is seeking an Account Manager for Expansion in Australia and New Zealand to drive growth of our SaaS solutions in Mining, Utilities, and Construction. You will identify expansion opportunities within existing accounts, build strategic relationships, and ensure high levels of customer satisfaction to foster long-term loyalty.

The role emphasizes collaboration with Customer Success, Product Management, and Marketing, with a hybrid working pattern in the Australia region.

Qualifikationen

• 2+ years in account management or related sales roles.
• Experience in Mining/Utilities/Construction sectors.
• SaaS customer account growth experience.
• Strong sales process knowledge and closing deals.
• Excellent communication and interpersonal skills.
• Willingness to travel within ANZ.
• Proficient in CRM software (e.g., Salesforce).

Aufgaben

• Account management & relationship building: Develop and maintain long-term relationships with key stakeholders in Mining, Utilities, and Construction sectors to ensure client satisfaction and retention.
• Customer retention: Align Ideagen’s solutions with client needs to foster high customer satisfaction and long-term loyalty.
• Business development & expansion: Identify upselling and cross-selling opportunities within existing accounts and maintain a strong sales pipeline.
• Pipeline management: Update CRM systems regularly with client interactions, opportunities, and sales forecasts.
• Sales performance & target achievement: Meet and exceed sales targets, focusing on revenue growth and customer retention.
• Contract negotiation: Negotiate and close contracts that provide mutual value for both clients and Ideagen.
• Industry expertise & solution alignment: Stay informed about sector trends in Mining, Utilities, and Construction to effectively position Ideagen’s SaaS solutions.
• Collaboration & feedback loop: Work with internal teams (Customer Success, Product Management, Marketing) to ensure client satisfaction and provide valuable feedback for product development.

Kenntnisse

Account management

SaaS sales

Contract negotiation

Relationship building

Pipeline management

Analytical thinking

CRM proficiency

Travel readiness

Communication skills

Tools

Salesforce

Jobbeschreibung

About Us

Location - Australia

Function - Central

Department - Global Sales

Working Pattern - Hybrid

Benefits –Benefits and Rewards

DEI –DEI Strategy Launch

Salary - this will be discussed at the next stage of the process, if you do have any questions please feel free to reach out.

The Account Manager for Expansion Business will play a pivotal role in driving the growth of Ideagen’s SaaS solutions within the Mining, Utilities, and Construction sectors in the Australia and New Zealand (ANZ) region. The successful candidate will be responsible for identifying expansion opportunities within existing accounts, developing strategic relationships, and ensuring customer satisfaction to foster long-term loyalty and revenue growth.

Responsibilities

• Account Management & Relationship Building: Develop and maintain long-term relationships with key stakeholders in Mining, Utilities, and Construction sectors to ensure client satisfaction and retention.
• Customer Retention: Align Ideagen’s solutions with client needs to foster high customer satisfaction and long-term loyalty.
• Business Development & Expansion: Identify upselling and cross-selling opportunities within existing accounts and maintain a strong sales pipeline.
• Pipeline Management: Update CRM systems regularly with client interactions, opportunities, and sales forecasts.
• Sales Performance & Target Achievement: Meet and exceed sales targets, focusing on revenue growth and customer retention.
• Contract Negotiation: Negotiate and close contracts that provide mutual value for both clients and Ideagen.
• Industry Expertise & Solution Alignment: Stay informed about sector trends in Mining, Utilities, and Construction to effectively position Ideagen’s SaaS solutions.
• Collaboration & Feedback Loop: Work with internal teams (Customer Success, Product Management, Marketing) to ensure client satisfaction and provide valuable feedback for product development.

Skills and Experience

• Experience in Account Management: 2+ years of experience in account management, sales, or business development within the Mining, Utilities, or Construction sectors.
• Customer Account Growth: Proven success in managing and expanding customer accounts, particularly in a SaaS environment.
• Sales Acumen: Strong understanding of sales processes, contract negotiation, and closing deals.
• Technical Proficiency: Familiarity with SaaS solutions and the ability to understand the technical aspects of Ideagen’s offerings.
• Communication Skills: Excellent verbal and written communication skills, capable of articulating complex ideas clearly.
• Interpersonal Skills: Strong relationship-building skills, with the ability to influence and engage stakeholders at all levels.
• Analytical Thinking: Ability to analyze market trends and customer data to make strategic decisions.
• Other Requirements: Willingness to travel within the ANZ region, work autonomously, and proficient in using CRM software (e.g., Salesforce).

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.