EV Aftersales Service Advisor, Premium Customer Care

Harmony Auto; Wodonga; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Employee discounts across Harmony Auto

Job summary

BYD Wodonga is seeking a motivated and organised Service Advisor to join our growing Aftersales team. The role supports the daily operations of the After Sales Department while coordinating manufacturer warranty administration to ensure efficient workshop operations and excellent customer service.

If you have dealership parts experience, strong organisational skills, and enjoy working in a fast-paced environment, we'd love to hear from you.

Qualifications

• Proven experience as a Service Advisor or in automotive aftersales/service role.
• Excellent communication and customer service skills.
• Ability to coordinate effectively between customers and workshop teams.
• Strong attention to detail and administrative accuracy.
• Organised and proactive approach to workload management.
• Proficiency in Microsoft Office and DMS/CRM systems.
• Professional presentation and commitment to premium service standards.

Responsibilities

• Greet and assist customers with professionalism and empathy throughout their service journey.
• Manage daily service bookings, repair orders, and workshop scheduling.
• Communicate clearly with customers regarding service needs, costs, and repair timelines.
• Liaise with technicians, parts, and logistics teams to ensure efficient job progress.
• Coordinate warranty and service campaign claims in line with manufacturer standards.
• Update customer and vehicle data in the system.
• Handle customer enquiries and provide timely updates during the service process.
• Conduct post-service follow-ups to ensure satisfaction and retention.
• Support service reporting, invoicing, and KPI tracking for management review.

Skills

Customer service

Communication

Organised

Administrative accuracy

DMS/CRM systems

Tools

DMS/CRM systems

Job description

BYD Wodonga is seeking a motivated and organised Service Advisor to join our growing Aftersales team. The role supports the daily operations of the After Sales Department while coordinating manufacturer warranty administration to ensure efficient workshop operations and excellent customer service.

If you have dealership parts experience, strong organisational skills, and enjoy working in a fast-paced environment, we'd love to hear from you.