EV Service Advisor: Elevate Customer Care & Maintenance

Harmony Auto; Noosa Shire; On-site; AUD 60,000 - 75,000; Full time

Job summary

Harmony Auto's BYD Noosa in Queensland seeks a proactive Service Advisor to bridge customers and the workshop. You will manage front desk reception, coordinate maintenance, and support the Service Manager to meet department goals.

With a Diploma in Automotive or related field and 3+ years in automotive repair plus 1+ year in customer service, you will deliver outstanding service, handle orders, warranties, and smooth handovers of vehicles after maintenance.

Qualifications

• Diploma or higher in Automotive or related field.
• Knowledge of relevant laws/regulations.

Responsibilities

• Manage daily reception duties at the after-sales service front desk.
• Coordinate maintenance appointments and progress.
• Prepare work orders and vehicle handovers after maintenance.
• Provide excellent customer service and follow-up to ensure satisfaction.
• Support Service Manager in achieving departmental goals.
• Handle warranty policies and parts ordering.

Skills

Communication skills

Analytical skills

Driver's license

Team player

Professional demeanor

Education

Diploma in Automotive

Job description

Harmony Auto's BYD Noosa in Queensland seeks a proactive Service Advisor to bridge customers and the workshop. You will manage front desk reception, coordinate maintenance, and support the Service Manager to meet department goals.

With a Diploma in Automotive or related field and 3+ years in automotive repair plus 1+ year in customer service, you will deliver outstanding service, handle orders, warranties, and smooth handovers of vehicles after maintenance.