EV Service Advisor – After-Sales & Customer Care

Harmony Auto; Windsor; On-site; AUD 55,000 - 75,000; Full time

Job summary

Harmony Auto in Windsor, NSW, is seeking a Service Advisor to join the BYD Windsor flagship store. You will act as the key contact at the after-sales front desk, manage bookings, prepare work orders, and support the Service Manager to hit department goals.

Ideal candidates have a Diploma or higher in Automotive fields, 3+ years in auto repair or service, and strong communication and computer skills. Eligibility to work in Australia is required.

Qualifications

• Diploma or higher in Automotive or related field.
• Familiarity with relevant laws and regulations.
• Eligibility to work in Australia.

Responsibilities

• Promote and develop dealership maintenance services
• Manage customer maintenance appointments
• Receive customers and prepare work orders
• Coordinate progress of maintenance work
• Prepare vehicles for delivery after maintenance
• Handle vehicle delivery and return processes
• Follow up with customers to ensure satisfaction

Skills

Communication

Analytical skills

Computer skills

Driver's license

Team player

Education

Diploma or higher in Automotive

Job description

Harmony Auto in Windsor, NSW, is seeking a Service Advisor to join the BYD Windsor flagship store. You will act as the key contact at the after-sales front desk, manage bookings, prepare work orders, and support the Service Manager to hit department goals.

Ideal candidates have a Diploma or higher in Automotive fields, 3+ years in auto repair or service, and strong communication and computer skills. Eligibility to work in Australia is required.