EV Service Advisor — Elevate Customer Care

BYD Harmony Auto Australia; Gympie Regional; On-site; AUD 60,000 - 75,000; Full time

Job summary

Harmony Auto is seeking a motivated Service Advisor for its BYD Gympie flagship store in Queensland. The role is the vital link between customers and the dealership, handling reception duties at the after-sales service desk, coordinating maintenance, and assisting the Service Manager to achieve departmental goals.

Key responsibilities include promoting maintenance services, managing appointments, preparing work orders, coordinating progress, and ensuring customer satisfaction through proactive

Qualifications

• Diploma or higher in Automotive or related field.
• Knowledge of relevant laws/regulations.

Responsibilities

• Promote and develop dealership maintenance services
• Manage customer maintenance appointments
• Receive customers and prepare work orders
• Coordinate progress of maintenance work
• Prepare vehicles for delivery after maintenance
• Handle vehicle delivery and return processes
• Follow up with customers to ensure satisfaction
• Coordinate ordering of special parts
• Implement fair and consistent warranty policies
• Support pre-delivery inspections and new car handovers
• Provide excellent customer service by addressing inquiries and concerns
• Resolve customer issues through proactive follow-up

Skills

Communication skills

Analytical skills

Driver's license

Team oriented

Education

Diploma or higher in Automotive or related field

Job description

Harmony Auto is seeking a motivated Service Advisor for its BYD Gympie flagship store in Queensland. The role is the vital link between customers and the dealership, handling reception duties at the after-sales service desk, coordinating maintenance, and assisting the Service Manager to achieve departmental goals.

Key responsibilities include promoting maintenance services, managing appointments, preparing work orders, coordinating progress, and ensuring customer satisfaction through proactive