EV Service Advisor & Customer Liaison

BYD Harmony Auto Australia; Noosa Shire; On-site; AUD 55,000 - 75,000; Full time

Job summary

BYD Harmony Auto Australia is seeking a motivated Service Advisor to act as the vital link between customers and the dealership in Noosa. You will manage daily reception duties at the after-sales service front desk, coordinate maintenance activities and support the Service Manager in achieving department goals.

Ideal candidates have 3+ years in automotive repair or related industries, 1+ year in customer service, and familiarity with BYD operations is advantageous.

Qualifications

• Diploma or higher in Automotive or related field.
• Knowledge of relevant laws/regulations.

Responsibilities

• Promote and develop dealership maintenance services.
• Manage customer maintenance appointments.
• Receive customers and prepare work orders.
• Coordinate progress of maintenance work.
• Prepare vehicles for delivery after maintenance.
• Handle vehicle delivery and return processes.
• Follow up with customers to ensure satisfaction.
• Coordinate ordering of special parts.
• Implement fair and consistent warranty policies.
• Support pre-delivery inspections and new car handovers.
• Provide excellent customer service by addressing inquiries and concerns.
• Resolve customer issues through proactive follow-up.

Skills

Computer proficiency

Communication

Analytical skills

Valid driver's license

Education

Diploma in Automotive or related field

Job description

BYD Harmony Auto Australia is seeking a motivated Service Advisor to act as the vital link between customers and the dealership in Noosa. You will manage daily reception duties at the after-sales service front desk, coordinate maintenance activities and support the Service Manager in achieving department goals.

Ideal candidates have 3+ years in automotive repair or related industries, 1+ year in customer service, and familiarity with BYD operations is advantageous.