EV Service Manager: Lead Ops & Customer Excellence

BYD Harmony Auto Australia; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

BYD Homebush is seeking an experienced Service Manager to oversee the entire after-sales service department at a flagship BYD dealership in NSW. You will lead technicians, advisors, and workshop controllers, ensuring efficiency, strong customer service, and adherence to manufacturer standards.

The role requires a bachelor’s degree in automotive engineering and substantial management experience within automotive repair.

Qualifications

• Bachelor’s degree in automotive engineering or a related field.
• Additional training in Business Management, Production Management, Leadership Development, Marketing, or Finance is highly desirable.

Responsibilities

• Guide and supervise the work of after-sales service staff.
• Ensure the after-sales department operates with high efficiency and profitability.
• Develop customer management strategies and set business targets based on past performance and growth plans.
• Determine the department’s budget based on historical data and future projections.
• Identify staffing, facility, and resource needs to meet business goals.
• Set objectives to improve customer satisfaction and retention.
• Communicate department goals to staff and emphasize their role in achieving them.
• Monitor progress and adjust plans as needed to meet targets.
• Provide feedback and guidance to staff to ensure performance standards are met.
• Lead the team to achieve departmental objectives.
• Deliver exceptional customer service.
• Address customer complaints promptly.
• Manage and improve customer and employee satisfaction, prioritizing customer satisfaction as the top focus.
• Ensure workplace safety in the after-sales department.
• Provide backup support during staff absences.
• Collaborate with the parts manager to maintain optimal inventory levels.
• Oversee the implementation of fair and transparent warranty and free maintenance policies.
• Perform other duties as assigned by senior management.

Skills

Strong mechanical and automotive知ow?

Education

Bachelor’s degree in automotive engineering

Business Management / Leadership training

Job description

BYD Homebush is seeking an experienced Service Manager to oversee the entire after-sales service department at a flagship BYD dealership in NSW. You will lead technicians, advisors, and workshop controllers, ensuring efficiency, strong customer service, and adherence to manufacturer standards.

The role requires a bachelor’s degree in automotive engineering and substantial management experience within automotive repair.