EV Service Advisor — Luxury Auto Aftercare

Harmony New Energy Auto Pro Servicing Pty Ltd; Noosa Shire; On-site; AUD 50,000 - 70,000; Full time

Job summary

Harmony Auto, at BYD Noosa in Noosa Shire, Queensland, seeks a Service Advisor to bridge customers and the dealership. You will manage front-desk reception, coordinate maintenance, and assist the Service Manager in achieving targets.

The role requires 3+ years in automotive repair, 1+ year in customer service, and a Diploma or higher in Automotive or related field. BYD familiarity is a plus; Australian work eligibility is required.

Qualifications

• Diploma or higher in Automotive or related field.
• Knowledge of relevant laws/regulations.
• 3+ years in automotive repair or related industries.
• 1+ year in customer service.
• Familiarity with BYD operations is advantageous.

Responsibilities

• Promote and develop dealership maintenance services
• Manage customer maintenance appointments
• Receive customers and prepare work orders
• Coordinate progress of maintenance work
• Prepare vehicles for delivery after maintenance
• Handle vehicle delivery and return processes
• Follow up with customers to ensure satisfaction
• Coordinate ordering of special parts
• Implement fair and consistent warranty policies
• Support pre-delivery inspections and new car handovers
• Provide excellent customer service by addressing inquiries and concerns
• Resolve customer issues through proactive follow-up

Skills

Computer skills

Communication skills

Analytical skills

Valid driver’s license

Team oriented

Resilient under pressure

Education

Diploma or higher in Automotive or related field

Job description

Harmony Auto, at BYD Noosa in Noosa Shire, Queensland, seeks a Service Advisor to bridge customers and the dealership. You will manage front-desk reception, coordinate maintenance, and assist the Service Manager in achieving targets.

The role requires 3+ years in automotive repair, 1+ year in customer service, and a Diploma or higher in Automotive or related field. BYD familiarity is a plus; Australian work eligibility is required.