Aftersales Service Advisor

Harmony Auto; Wodonga; Sur place; AUD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Employee discounts across Harmony Auto

Résumé du poste

BYD Wodonga is seeking a motivated and organised Service Advisor to join our growing Aftersales team. The role supports the daily operations of the After Sales Department while coordinating manufacturer warranty administration to ensure efficient workshop operations and excellent customer service.

If you have dealership parts experience, strong organisational skills, and enjoy working in a fast-paced environment, we'd love to hear from you.

Qualifications

• Proven experience as a Service Advisor or in automotive aftersales/service role.
• Excellent communication and customer service skills.
• Ability to coordinate effectively between customers and workshop teams.
• Strong attention to detail and administrative accuracy.
• Organised and proactive approach to workload management.
• Proficiency in Microsoft Office and DMS/CRM systems.
• Professional presentation and commitment to premium service standards.

Responsabilités

• Greet and assist customers with professionalism and empathy throughout their service journey.
• Manage daily service bookings, repair orders, and workshop scheduling.
• Communicate clearly with customers regarding service needs, costs, and repair timelines.
• Liaise with technicians, parts, and logistics teams to ensure efficient job progress.
• Coordinate warranty and service campaign claims in line with manufacturer standards.
• Update customer and vehicle data in the system.
• Handle customer enquiries and provide timely updates during the service process.
• Conduct post-service follow-ups to ensure satisfaction and retention.
• Support service reporting, invoicing, and KPI tracking for management review.

Connaissances

Customer service

Communication

Organised

Administrative accuracy

DMS/CRM systems

Outils

DMS/CRM systems

Description du poste

BYD Wodonga is seeking a motivated and organised Service Advisor to join our growing Aftersales team.

This role is responsible for supporting the daily operations of the After Sales Department while coordinating manufacturer warranty administration to ensure efficient workshop operations and excellent customer service.

If you have dealership parts experience, strong organisational skills, and enjoy working in a fast-paced environment, we'd love to hear from you.

About the Role

BYD Wodonga is seeking a motivated and organised Service Advisor to join our growing Aftersales team.

This role is responsible for supporting the daily operations of the After Sales Department while coordinating manufacturer warranty administration to ensure efficient workshop operations and excellent customer service.

If you have dealership parts experience, strong organisational skills, and enjoy working in a fast-paced environment, we'd love to hear from you.

What You'll Be Doing

As an Aftersales Service Advisor, you will be the key connection between our customers and the service workshop.
Your role is to ensure every BYD owner receives exceptional support and a premium aftersales experience - from service booking and repair coordination to vehicle handover.

Key Responsibilities

• Greet and assist customers with professionalism and empathy throughout their service journey

• Manage daily service bookings, repair orders, and workshop scheduling

• Communicate clearly with customers regarding service needs, costs, and repair timelines

• Liaise with technicians, parts, and logistics teams to ensure efficient job progress

• Coordinate warranty and service campaign claims in line with manufacturer standards

• Update customer and vehicle data in the system.

• Handle customer enquiries and provide timely updates during the service process

• Conduct post-service follow-ups to ensure satisfaction and retention

• Support service reporting, invoicing, and KPI tracking for management review

What We're Looking For Required

• Proven experience as a Service Advisor or in an automotive aftersales/service role

• Excellent communication and customer service skills

• Ability to coordinate effectively between customers and workshop teams

• Strong attention to detail and administrative accuracy

• Organised and proactive approach to workload management

• Proficiency in Microsoft Office and DMS/CRM systems

• Professional presentation and commitment to premium service standards

Highly Regarded

• Experience in luxury, premium, or EV brands

• Knowledge of EV service operations and dealership workflows

• Familiarity with Pentana, ERA, or similar systems

What We Offer

• Competitive remuneration package.

• Opportunity to join one of Australia's fastest-growing EV brands.

• Supportive and collaborative team environment.

• Career development and internal promotion opportunities.

• Ongoing manufacturer training.

• Employee discounts across the Harmony Auto Group.