Entry-Level Multichannel Customer Service Specialist

Concentrix; Gold Coast City; On-site; AUD 42,000 - 54,000; Full time

Job summary

Concentrix in Robina on the Gold Coast is hiring entry-level Customer Service Specialists to support customers by phone, email and chat for clients in banking, superannuation, and government sectors, delivering high-quality service and positive outcomes.

This onsite role includes paid training, clear career pathways within a global organisation, and flexible options for full-time, part-time or casual work, with a supportive team culture.

Qualifications

• Excellent communication and interpersonal skills.
• Customer-focused attitude with empathy and patience.
• Comfort with using computers and navigating multiple systems.
• Strong attention to detail and accuracy.
• Ability to follow processes while adapting to new information.

Responsibilities

• Assisting customers via phone, email and chat.
• Listening carefully to customer needs and finding solutions.
• Managing customer records accurately.
• Helping customers access services and digital channels.
• Resolving complaints and enquiries with empathy and professionalism.
• Working collaboratively with your team to achieve service goals.
• Onsite position, based in Robina (next to Robina Town Centre).

Skills

Strong communication

Interpersonal skills

Customer-focused attitude

Computer literacy

Attention to detail

Job description

Concentrix in Robina on the Gold Coast is hiring entry-level Customer Service Specialists to support customers by phone, email and chat for clients in banking, superannuation, and government sectors, delivering high-quality service and positive outcomes.

This onsite role includes paid training, clear career pathways within a global organisation, and flexible options for full-time, part-time or casual work, with a supportive team culture.