Banking Customer Support Specialist | Mon–Fri, Full-Time

Concentrix Services Pty Ltd; Gold Coast City; Hybrid; AUD 39,000 - 41,000; Full time

Benefits offered by this job

Competitive Pay

Training Provided

Work-Life Balance

Career Growth

Inclusive Culture

Banking Perks

Job summary

Concentrix Services Pty Ltd on the Gold Coast is seeking a Customer Service Representative to support a major Australian banking brand. You will guide customers through card enquiries, resolve issues, and help them feel secure and supported in every interaction.

The role offers full-time hours, structured training, and opportunities to progress into specialist banking roles within a diverse, inclusive culture.

Qualifications

• Excellent communication and relationship-building skills.
• Problem-solving mindset with a genuine customer focus.
• Confidence using computer systems and learning banking tools.
• Previous customer service or call centre experience is a plus.
• Flexibility to work varied shifts, including weekends and public holidays.

Responsibilities

• Support customers with enquiries from transactions to security concerns.
• Provide empathetic, accurate, and compliant banking information.
• Troubleshoot issues and offer clear, confident solutions.
• Escalate complex matters to specialist teams when needed.
• Maintain detailed records to ensure seamless customer experiences.
• Contribute to ongoing improvements in banking processes and service delivery.

Skills

Exceptional communication

Relationship building

Problem-solving

Computer navigation

Call centre experience

Availability for varied shifts

Job description

Concentrix Services Pty Ltd on the Gold Coast is seeking a Customer Service Representative to support a major Australian banking brand. You will guide customers through card enquiries, resolve issues, and help them feel secure and supported in every interaction.

The role offers full-time hours, structured training, and opportunities to progress into specialist banking roles within a diverse, inclusive culture.