Part-Time Inbound Customer Service Pro — Brisbane

Concentrix; Brisbane; Sur place; AUD 30 000 - 41 000; Temps partiel

Avantages offerts par ce poste

Paid training

Part-time progression after training

Résumé du poste

Concentrix in Brisbane CBD is seeking part-time inbound Customer Service Officers to assist Australians with everyday enquiries. You’ll speak with customers via phone, email and chat, guiding them through simple steps and delivering helpful service experiences.

No prior call centre experience is required. You’ll receive paid full-time training and ongoing support, with potential part-time opportunities available after completing the training.

Qualifications

• Clear communication and empathy for customers.
• Ability to navigate multiple systems while assisting users.
• Willingness to learn and follow defined processes.

Responsabilités

• Handle customer enquiries via phone, email and chat.
• Guide customers through simple steps to resolve issues.
• Maintain accurate customer records.
• Assist customers in accessing services and digital channels.
• Collaborate with teammates to meet service targets.

Connaissances

Strong communication

Customer focus

Computer literacy

Attention to detail

Process adherence

Outils

CRM software

Description du poste

Concentrix in Brisbane CBD is seeking part-time inbound Customer Service Officers to assist Australians with everyday enquiries. You’ll speak with customers via phone, email and chat, guiding them through simple steps and delivering helpful service experiences.

No prior call centre experience is required. You’ll receive paid full-time training and ongoing support, with potential part-time opportunities available after completing the training.