Customer Service Specialist - Growth & Training

Concentrix; Brisbane; On-site; AUD 42,000 - 60,000; Full time

Benefits offered by this job

Paid training

Career pathways

Recognition and rewards

Supportive team culture

Invests in people

Job summary

Concentrix is seeking Customer Service Officers to support customers via phone, email and chat, resolving enquiries and delivering high-quality service. This on-site position is based on Edward Street near Central Station in Brisbane.

You'll join a global organisation that values career progression, training, and a supportive workplace. Paid training and ongoing coaching accompany full-time, part-time, and casual opportunities.

Qualifications

• Excellent communication and interpersonal skills.
• Customer-focused attitude and problem-solving mindset.
• Comfort with using multiple computer systems.

Responsibilities

• Assisting customers via phone, email and chat
• Listening to customer needs and finding solutions
• Managing customer records accurately
• Helping customers access services and digital channels
• Resolving complaints and enquiries with empathy and professionalism
• Working collaboratively with your team to achieve service goals
• Onsite position, based on Edward Street near Central Station

Skills

Strong communication

Interpersonal skills

Customer-focused attitude

Confidence using computers

Attention to detail

Follow processes with flexibility

Job description

Concentrix is seeking Customer Service Officers to support customers via phone, email and chat, resolving enquiries and delivering high-quality service. This on-site position is based on Edward Street near Central Station in Brisbane.

You'll join a global organisation that values career progression, training, and a supportive workplace. Paid training and ongoing coaching accompany full-time, part-time, and casual opportunities.