Customer Service Specialist: Stable Full-Time Growth

Concentrix Services Pty Ltd; Gold Coast City; Hybrid; AUD 56,000 - 60,000; Full time

Benefits offered by this job

12% superannuation

3 weeks paid training

Job summary

Concentrix in Robina, Gold Coast, is hiring a Customer Service Specialist to handle inbound customer enquiries in a friendly, office-based environment. You’ll be the first point of contact, delivering accurate information and effective solutions while maintaining professional communication during set hours.

No prior call centre experience is required; training is provided. This permanent, full-time role offers predictable weekday hours, career progression, and a supportive team in a

Qualifications

• Customer service experience from retail, hospitality, utilities or similar environments.
• Strong communication skills and confidence speaking with customers.
• Ability to multitask and remain detail‑focused in a busy environment.
• A calm, professional and solutions‑focused approach.

Responsibilities

• Handling inbound customer calls and responding within service level targets.
• Actively listening to understand customer needs and concerns.
• Providing clear, accurate information and effective solutions.
• Documenting customer interactions and completing follow‑ups.
• Identifying opportunities to improve the customer experience.
• Working collaboratively as part of a supportive team environment.

Skills

Customer service

Communication

Multitasking

Detail orientation

Job description

Concentrix in Robina, Gold Coast, is hiring a Customer Service Specialist to handle inbound customer enquiries in a friendly, office-based environment. You’ll be the first point of contact, delivering accurate information and effective solutions while maintaining professional communication during set hours.

No prior call centre experience is required; training is provided. This permanent, full-time role offers predictable weekday hours, career progression, and a supportive team in a