Inbound Customer Support Specialist - Stable FT Role

Concentrix Services Pty Ltd; Gold Coast City; Hybrid; AUD 56,000 - 66,000; Full time

Benefits offered by this job

Competitive hourly rate plus 12% super

Incentives up to 480/month

Sign-on bonus

Flexible start dates

Paid training

Career progression

Job summary

Concentrix is hiring a Customer Service Officer for our Robina-based call centre. You will be the first point of contact for customers, delivering friendly, efficient support during predictable, set hours in a stable full-time role.

No prior call centre experience is required; if you’ve handled orders, complaints, or turned a poor experience into a good one, you’ve got the right mindset. The role offers weekday hours, training, incentives, and a clear path to career progression.

Qualifications

• Customer service experience in retail, hospitality, utilities or similar fields.
• Strong communication skills and confidence when speaking with customers.
• Ability to multitask and stay detail oriented in a busy environment.
• Calm, professional and solutions-focused approach.

Responsibilities

• Handle inbound customer calls and respond within service levels.
• Actively listen to understand customer needs and concerns.
• Provide clear, accurate information and effective solutions.
• Document customer interactions and complete follow-ups.
• Identify opportunities to improve the customer experience.
• Collaborate with teammates in a supportive environment.

Skills

Customer service

Communication

Multitasking

Professional demeanor

Team player

Job description

Concentrix is hiring a Customer Service Officer for our Robina-based call centre. You will be the first point of contact for customers, delivering friendly, efficient support during predictable, set hours in a stable full-time role.

No prior call centre experience is required; if you’ve handled orders, complaints, or turned a poor experience into a good one, you’ve got the right mindset. The role offers weekday hours, training, incentives, and a clear path to career progression.