Customer Service Officer

Concentrix Services Pty Ltd; Gold Coast City; Hybride; AUD 56 000 - 66 000; Plein temps

Avantages offerts par ce poste

Competitive hourly rate plus 12% super

Incentives up to 480/month

Sign-on bonus

Flexible start dates

Paid training

Career progression

Résumé du poste

Concentrix is hiring a Customer Service Officer for our Robina-based call centre. You will be the first point of contact for customers, delivering friendly, efficient support during predictable, set hours in a stable full-time role.

No prior call centre experience is required; if you’ve handled orders, complaints, or turned a poor experience into a good one, you’ve got the right mindset. The role offers weekday hours, training, incentives, and a clear path to career progression.

Qualifications

• Customer service experience in retail, hospitality, utilities or similar fields.
• Strong communication skills and confidence when speaking with customers.
• Ability to multitask and stay detail oriented in a busy environment.
• Calm, professional and solutions-focused approach.

Responsabilités

• Handle inbound customer calls and respond within service levels.
• Actively listen to understand customer needs and concerns.
• Provide clear, accurate information and effective solutions.
• Document customer interactions and complete follow-ups.
• Identify opportunities to improve the customer experience.
• Collaborate with teammates in a supportive environment.

Connaissances

Customer service

Communication

Multitasking

Professional demeanor

Team player

Description du poste

Job Title: Customer Service Officer Job Description

Looking to move out of retail or hospitality into a stable, full‑time role? If you’re tired of late nights, inconsistent rosters or short‑term contracts, this could be the step into a more structured and secure career. We’re hiring Customer Service Officers to join our Robina‑based call centre team, supporting customers through inbound enquiries in a professional office environment. You don’t need call centre experience — if you’ve taken orders, handled complaints, or turned a bad customer experience into a good one — you know more than you think. We’re looking for people exactly like you!

About the Role

This is a permanent, full‑time position based in Robina, QLD. You’ll be the first point of contact for customers, providing efficient and friendly support while working predictable, set hours.

What We Offer

• $28.74 per hour + 12% super
• Up to $480 per month in incentives (up to $5,760 annually)
• $500 sign‑on bonus for new starters
• Flexible start dates throughout April & May
• 7 weeks of full‑time paid training — no experience required
• Permanent roles with genuine career progression — 80% of leaders started in frontline roles

What You’ll Be Doing

• Handling inbound customer calls and responding within service level targets
• Actively listening to understand customer needs and concerns
• Providing clear, accurate information and effective solutions
• Documenting customer interactions and completing follow‑ups
• Identifying opportunities to improve the customer experience
• Working collaboratively as part of a supportive team environment

Why this is a great role

• Permanent, full‑time employment with job security
• Stable weekday hours: Monday to Friday between 8:00am and 6:00pm
• Only one rostered Saturday per fortnight — no late nights
• Predictable schedules that support work‑life balance
• Office‑based role located next to Robina Town Centre
• Structured work environment with clear expectations

What We’re Looking For

• Customer service experience from retail, hospitality, utilities or similar environments
• Strong communication skills and confidence speaking with customers
• Ability to multitask and remain detail‑focused in a busy environment
• A calm, professional and solutions‑focused approach
• Reliability, accountability and a team‑first mindset

Location: AUS Gold Coast - Robina Town Centre Dr Lvl2

Language Requirements: Time Type: Full time Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well‑known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human‑centered, tech‑powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game‑changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end‑to‑end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand‑defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.