Customer Service Specialist

Concentrix Services Pty Ltd; Gold Coast City; Hybride; AUD 56 000 - 60 000; Plein temps

Avantages offerts par ce poste

12% superannuation

3 weeks paid training

Résumé du poste

Concentrix in Robina, Gold Coast, is hiring a Customer Service Specialist to handle inbound customer enquiries in a friendly, office-based environment. You’ll be the first point of contact, delivering accurate information and effective solutions while maintaining professional communication during set hours.

No prior call centre experience is required; training is provided. This permanent, full-time role offers predictable weekday hours, career progression, and a supportive team in a

Qualifications

• Customer service experience from retail, hospitality, utilities or similar environments.
• Strong communication skills and confidence speaking with customers.
• Ability to multitask and remain detail‑focused in a busy environment.
• A calm, professional and solutions‑focused approach.

Responsabilités

• Handling inbound customer calls and responding within service level targets.
• Actively listening to understand customer needs and concerns.
• Providing clear, accurate information and effective solutions.
• Documenting customer interactions and completing follow‑ups.
• Identifying opportunities to improve the customer experience.
• Working collaboratively as part of a supportive team environment.

Connaissances

Customer service

Communication

Multitasking

Detail orientation

Description du poste

Job Title: Customer Service Specialist Job Description Provide personalized support, manage enquiries, and grow within an award‑winning global company offering career advancement and benefits. Looking to move out of retail or hospitality into a stable, full‑time role? If you’re tired of late nights, inconsistent rosters or short‑term contracts, this could be the step into a more structured and secure career. We’re hiring Customer Service Specialists to join our Robina‑based call centre team, supporting customers through inbound enquiries in a professional office environment. You don’t need call centre experience — if you’ve taken orders, handled complaints, or turned a bad customer experience into a good one — you know more than you think. We’re looking for people exactly like you!

About the Role

This is a permanent, full‑time position based in Robina, QLD. You’ll be the first point of contact for customers, providing efficient and friendly support while working predictable, set hours.

What We Offer

$28.12 per hour + 12% super + penalties
June 1st start date
3 weeks of full‑time paid training — no experience required
Permanent roles with genuine career progression — 80% of leaders started in frontline roles

What You’ll Be Doing

• Handling inbound customer calls and responding within service level targets
• Actively listening to understand customer needs and concerns
• Providing clear, accurate information and effective solutions
• Documenting customer interactions and completing follow‑ups
• Identifying opportunities to improve the customer experience
• Working collaboratively as part of a supportive team environment

Why this is a great role

• Permanent, full‑time employment with job security
• Stable weekday hours: Monday to Friday between 8:00am and 8:00pm
• Predictable schedules that support work‑life balance
• Office‑based role located next to Robina Town Centre
• Structured work environment with clear expectations

What We’re Looking For

• Customer service experience from retail, hospitality, utilities or similar environments
• Strong communication skills and confidence speaking with customers
• Ability to multitask and remain detail‑focused in a busy environment
• A calm, professional and solutions‑focused approachReliability, accountability and a team‑first mindset

If you’re ready to swap unpredictable shifts for a stable, professional role with real career pathways, we’d love to hear from you. Must be over the age of 18 to apply for a role within Concentrix.

Location

AUS Gold Coast - Robina Town Centre Dr Lvl2

Language Requirements

Time Type: Full time

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well‑known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human‑centered, tech‑powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world’s best brands solve their toughest business challenges. Whether it’s…… designing game‑changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end‑to‑end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand‑defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.