Customer Experience Specialist – Onsite, Paid Training

Concentrix; Townsville City; On-site; AUD 31,958 - 45,517; Full time

Benefits offered by this job

Free onsite parking

Growth opportunities

Supportive culture

Job summary

Concentrix in Townsville City seeks a Customer Service Specialist to serve as the first point of contact for Australians needing assistance with their superannuation. The role involves providing outstanding service through phone, chat, and email, with strong communication and empathy required.

This permanent position offers rotating hours, competitive pay, and continuous growth opportunities; training is provided. Concentrix promotes an inclusive environment and invites diverse applicants, ensuring equitable recruitment processes.

Qualifications

• Must be at least 18 years of age with full working rights in Australia.
• Ability to complete background and police checks.

Responsibilities

• Provide outstanding service across phone, chat, and email.
• Listen with empathy and offer tailored solutions.
• Navigate multiple systems for accurate enquiries.
• Maintain confidentiality and professionalism.

Skills

Strong communicator

Tech-savvy

Resilient

Empathy

Job description

Concentrix in Townsville City seeks a Customer Service Specialist to serve as the first point of contact for Australians needing assistance with their superannuation. The role involves providing outstanding service through phone, chat, and email, with strong communication and empathy required.

This permanent position offers rotating hours, competitive pay, and continuous growth opportunities; training is provided. Concentrix promotes an inclusive environment and invites diverse applicants, ensuring equitable recruitment processes.