Customer Service Specialist - Entry-Level

Concentrix; Gold Coast City; On-site; AUD 42,000 - 54,000; Full time

Job summary

Concentrix in Robina on the Gold Coast is hiring entry-level Customer Service Specialists to support customers by phone, email and chat for clients in banking, superannuation, and government sectors, delivering high-quality service and positive outcomes.

This onsite role includes paid training, clear career pathways within a global organisation, and flexible options for full-time, part-time or casual work, with a supportive team culture.

Qualifications

• Excellent communication and interpersonal skills.
• Customer-focused attitude with empathy and patience.
• Comfort with using computers and navigating multiple systems.
• Strong attention to detail and accuracy.
• Ability to follow processes while adapting to new information.

Responsibilities

• Assisting customers via phone, email and chat.
• Listening carefully to customer needs and finding solutions.
• Managing customer records accurately.
• Helping customers access services and digital channels.
• Resolving complaints and enquiries with empathy and professionalism.
• Working collaboratively with your team to achieve service goals.
• Onsite position, based in Robina (next to Robina Town Centre).

Skills

Strong communication

Interpersonal skills

Customer-focused attitude

Computer literacy

Attention to detail

Job description

Customer Service Specialist - Entry-Level

At Concentrix, we believe great customer service can change someone's experience for the better. As one of the world's leading customer engagement and service delivery organisations, we help some of Australia's most recognised brands deliver exceptional support to their customers. We're looking for Customer Service Specialists who are passionate about helping people and creating positive outcomes. In this call centre position, you will support customers across phone, email, and chat channels, resolving enquiries and delivering high-quality service on behalf of clients across the banking, superannuation, and government sectors.

Why Join Concentrix?

At Concentrix, our people are at the heart of everything we do. We create environments where individuals can learn, grow and build meaningful careers.

When you join us, you'll become part of a global organisation that values:

• Career progression and internal development opportunities
• Comprehensive training and ongoing coaching
• Recognition and reward programs
• A diverse, inclusive and supportive workplace
• A culture built on teamwork, integrity and putting people first
• The opportunity to work with some of Australia's most recognised brands

Whether you're starting your customer service career or looking for your next opportunity, we'll provide the tools, support and development to help you succeed.

Looking Ahead to the New Year?

If you're considering a career change in the new year, now is a great time to connect with us. We're building talent pools for upcoming opportunities and are keen to meet candidates interested in future Customer Service Officer positions across our banking, superannuation, and government client accounts.

About the Role

As a Customer Service Officer, you'll be the first point of contact for customers, helping resolve enquiries, provide information and deliver outstanding service experiences.

No two days are the same. You'll be:

• Assisting customers via phone, email and chat
• Listening carefully to customer needs and finding solutions
• Managing customer records accurately
• Helping customers access services and digital channels
• Resolving complaints and enquiries with empathy and professionalism
• Working collaboratively with your team to achieve service goals
• Onsite position, based in Robina (next to Robina Town Centre)

What You'll Bring

We're looking for people who genuinely enjoy helping others and are committed to delivering great customer experiences.

You’ll have:

• Strong communication and interpersonal skills
• A positive, customer-focused attitude
• Confidence using computers and navigating multiple systems
• Excellent attention to detail
• The ability to follow processes while thinking on your feet

What's in It for You?

• Paid training and ongoing support
• Career pathways across a global organisation
• Recognition and reward programs
• Supportive team culture
• Full-time, part-time and casual opportunities available
• Be part of a company that genuinely invests in its people

Ready to Join Us?

If you're passionate about helping people, enjoy solving problems and want to build a career with a company that values its employees, we'd love to hear from you.