Enterprise Account Manager - Hybrid & Training Focus

Streem (Media Monitoring & Insights); Sydney; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid and flexible working

Professional development allowance (AU

Catered lunches and snacks

Birthday, Wellbeing, Volunteer & Blood

Generous parental leave

Dog-friendly office in Surry Hills

Referral bonuses and salary sacrifice

Job summary

Streem is seeking an Account Manager to own a portfolio of enterprise clients across diverse industries. You will build trusted relationships, onboard new users with platform training, and configure accounts with keyword searches while collaborating with Product and Support to meet client needs.

Ideal candidates bring 1–2 years in a customer-facing SaaS role, strong relationship skills, and a proactive, solutions-driven approach. Australian media interest is a plus. Hybrid working in Sydney.

Qualifications

• 1–2 years' experience in Account Management, Customer Success, Client Services or another customer-facing role (SaaS experience is highly regarded).
• Excellent relationship-building and communication skills.
• The ability to manage multiple priorities in a fast-paced environment.
• A proactive, solutions-focused approach to customer support.
• Confidence in explaining technical concepts to non-technical users.
• A genuine interest in Australian media, news and current affairs.

Responsibilities

• Building trusted relationships with enterprise customers.
• Onboarding new users and delivering engaging platform training (virtually and in person).
• Configuring and maintaining client accounts, including creating keyword and Boolean searches.
• Helping customers solve challenges and uncover new ways to use the platform.
• Monitoring developing news and escalating significant media events when required.
• Producing reports, media summaries, transcripts and other client deliverables.
• Working closely with Product, Support and other internal teams to advocate for customer needs.
• Ensuring client requests are completed accurately and on time.

Skills

Relationship-building

Communication

Multitasking

Solutions-focused

Technical explanation

Media interest

Tools

CRM systems

Excel

Job description

Streem is seeking an Account Manager to own a portfolio of enterprise clients across diverse industries. You will build trusted relationships, onboard new users with platform training, and configure accounts with keyword searches while collaborating with Product and Support to meet client needs.

Ideal candidates bring 1–2 years in a customer-facing SaaS role, strong relationship skills, and a proactive, solutions-driven approach. Australian media interest is a plus. Hybrid working in Sydney.