Account Manager, Corporate @ Streem

Hatch

Sydney

Hybrid

AUD 70,000 - 110,000

Full time

12 days ago

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Benefits offered by this job

Hybrid working environment

Catered lunches and snack options

Wellbeing and learning benefits

Dog-friendly HQ

Headspace Care subscription

Job summary

Streem is seeking an Account Manager to own a portfolio of enterprise clients across diverse industries and drive proactive support, platform expertise and strong relationship management.

You'll onboard users, deliver platform training, configure client accounts, and produce reports while collaborating with Product and Support to advocate for customer needs. A customer-centric, proactive approach is essential.

Qualifications

1–2 years' experience in account management or similar customer-facing role.
Excellent relationship-building and communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Proactive, solutions-focused approach to customer support.
Ability to explain technical concepts to non-technical users.
Genuine interest in Australian media, news, and current affairs.

Responsibilities

Establishing and maintaining client accounts.
Onboarding new users and delivering platform training (virtually and in person).
Configuring and maintaining client accounts, including creating keyword and Boolean searches.
Helping customers solve challenges and uncover new ways to use the platform.
Monitoring developing news and escalating significant media events when required.
Producing reports, media summaries, transcripts and other client deliverables.
Working closely with Product, Support and other internal teams to advocate for customer needs.
Ensuring client requests are completed accurately and on time.

Skills

Relationship building

Communication

Multitasking

Problem solving

Technical explanation

Industry interest

Education

Degree in relevant field

Tools

CRM systems

Project management tools

Excel

Job description

Love media, current affairs and building great customer relationships?

Join Streem's Corporate Account Management team and help some of Australia's leading organisations get the most from our media intelligence platform.

Note: This is a relationship-focused role centred on customer success, onboarding, platform training and strategic support (not cold calling or new business development).

If you enjoy working with customers, solving problems and staying close to the news cycle, we'd love to hear from you!

About The Role

As an Account Manager, you'll own a portfolio of enterprise clients across a diverse range of industries. You'll become a trusted partner, helping customers maximise the value of Streem through proactive support, platform expertise and strong relationship management.

Working closely with internal teams, you'll advocate for your clients, identify opportunities to improve their experience and ensure they have the tools and insights they need to respond to the media landscape as it evolves.

No two days are the same, but you'll spend your time:

Building trusted relationships with enterprise customers.
Onboarding new users and delivering engaging platform training (virtually and in person).
Configuring and maintaining client accounts, including creating keyword and Boolean searches.
Helping customers solve challenges and uncover new ways to use the platform.
Monitoring developing news and escalating significant media events when required.
Producing reports, media summaries, transcripts and other client deliverables.
Working closely with Product, Support and other internal teams to advocate for customer needs.
Ensuring client requests are completed accurately and on time.

About You

You're someone who enjoys working with people, takes ownership, and genuinely cares about delivering a great customer experience.

You may currently work in Account Management, Customer Success, Client Services or a similar customer-facing role and be looking to build your career in a fast-moving SaaS business.

You'll ideally bring:

1–2 years' experience in Account Management, Customer Success, Client Services or another customer-facing role (SaaS experience is highly regarded).
Excellent relationship-building and communication skills.
The ability to manage multiple priorities in a fast-paced environment.
A proactive, solutions-focused approach to customer support.
Confidence in explaining technical concepts to non-technical users.
A genuine interest in Australian media, news and current affairs.

Bonus Points If You Have Experience With

Media monitoring, media intelligence or social listening platforms.
CRM systems, project management tools or Excel.
Communications, Media, Journalism or Public Relations.

If you don't tick every box but think you'd be a great fit, we'd still love to hear from you!

Why Streem?

Headquartered in Surry Hills, Streem’s culture is built by our team’s passion for the media, energy and ambition for excellence. We’re a proactive crew who champion collaboration, life-long learning, and top-tier service delivery. As a part of the team, you’ll enjoy awesome benefits, including:

Catered lunches and a snack kiosk
Bonus paid leave days (e.g. Birthday, Volunteering, Wellbeing and Blood Donation Leave)
Generous parental leave scheme (i.e. Streem top-up)
Hybrid and flexible working environment
A dog-friendly Surry Hills HQ (just 5 minutes from Central).
$3,000 p.a. Upskilling Bonus
Corporate discounts, annual flu vaccinations, salary sacrifice options, novated vehicle leasing, and a complimentary subscription to Headspace Care.

At Streem, we believe that the quality of our services is strengthened by the diversity of the people behind them. As such, we’re committed to cultivating an inclusive workplace where different perspectives, backgrounds, and experiences are welcomed and valued.

Please consider applying even if you don't meet 100% of what’s outlined

Key Responsibilities