Enterprise Media Account Manager – Training & Success

Hatch; Sydney; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid working environment

Catered lunches and snack options

Wellbeing and learning benefits

Dog-friendly HQ

Headspace Care subscription

Job summary

Streem is seeking an Account Manager to own a portfolio of enterprise clients across diverse industries and drive proactive support, platform expertise and strong relationship management.

You'll onboard users, deliver platform training, configure client accounts, and produce reports while collaborating with Product and Support to advocate for customer needs. A customer-centric, proactive approach is essential.

Qualifications

• 1–2 years' experience in account management or similar customer-facing role.
• Excellent relationship-building and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive, solutions-focused approach to customer support.
• Ability to explain technical concepts to non-technical users.
• Genuine interest in Australian media, news, and current affairs.

Responsibilities

• Establishing and maintaining client accounts.
• Onboarding new users and delivering platform training (virtually and in person).
• Configuring and maintaining client accounts, including creating keyword and Boolean searches.
• Helping customers solve challenges and uncover new ways to use the platform.
• Monitoring developing news and escalating significant media events when required.
• Producing reports, media summaries, transcripts and other client deliverables.
• Working closely with Product, Support and other internal teams to advocate for customer needs.
• Ensuring client requests are completed accurately and on time.

Skills

Relationship building

Communication

Multitasking

Problem solving

Technical explanation

Industry interest

Education

Degree in relevant field

Tools

CRM systems

Project management tools

Excel

Job description

Streem is seeking an Account Manager to own a portfolio of enterprise clients across diverse industries and drive proactive support, platform expertise and strong relationship management.

You'll onboard users, deliver platform training, configure client accounts, and produce reports while collaborating with Product and Support to advocate for customer needs. A customer-centric, proactive approach is essential.