End-to-End Freight Operations Specialist

Centurion; Western Australia; On-site; AUD 70,000 - 90,000; Full time

Job summary

Centurion is seeking a Customer Operations Specialist at our Perth Airport depot to join the Operations team and coordinate customer supply chain activities from pickup through to final delivery and return freight.

This is a hands-on operational role where you'll sit at the centre of the customer and transport operation, monitoring freight movements, coordinating requirements, and working with internal teams to ensure service expectations are met.

Qualifications

• 3+ years of relevant logistics experience.
• Strong customer service and stakeholder management skills.
• Excellent organisation and the ability to manage multiple priorities.
• Structured approach to problem solving and issue resolution.
• Strong written, verbal and presentation skills.
• Confidence working with operational data, KPIs and reporting.
• Ability to communicate effectively with all levels of staff and management.
• Proactive mindset to identify risks before they impact customers.
• Commitment to safety and compliance.

Responsibilities

• Monitor end-to-end freight movements across metro, interstate and mine site operations.
• Track pickups, deliveries, transfers and return freight against customer schedules.
• Identify delayed or at-risk movements and coordinate corrective action.
• Act as a key operational contact between customers and internal transport teams.
• Provide proactive updates on freight movements, delays and delivery issues.
• Manage customer queries, complaints and service issues through to resolution.
• Monitor manifesting, scanning compliance and investigate discrepancies.
• Track missed pickups, missing scans, delays and other exceptions.
• Monitor NCRs and coordinate information required for resolution.
• Monitor operational KPIs including DIFOT, pickup/delivery performance and scanning compliance.
• Provide daily and weekly operational performance reporting.
• Support forward planning by monitoring forecast volumes and upcoming requirements.
• Work with Operations and customer sites to identify improvement opportunities.
• Track corrective and continuous improvement actions through to completion.

Skills

Customer service

Stakeholder management

Organisational skills

Problem solving

Data reporting

Education

Commerce/Business/Logistics degree

Job description

Centurion is seeking a Customer Operations Specialist at our Perth Airport depot to join the Operations team and coordinate customer supply chain activities from pickup through to final delivery and return freight.

This is a hands-on operational role where you'll sit at the centre of the customer and transport operation, monitoring freight movements, coordinating requirements, and working with internal teams to ensure service expectations are met.