Duty Manager

The EVE Hotel; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

The EVE Hotel in Sydney is seeking a Duty Manager to lead our Front Office and Rooms Division, delivering luxury guest experiences with poise and rigor. You will supervise operations, mentor teams, and uphold the brand’s sophisticated service ethos across all guest touchpoints.

As a Duty Manager, you will collaborate with Reservations, Guest Experience, and other departments to ensure flawless service, sound operational control, and consistent adherence to SOPs in a vibrant, artistic hotel

Qualifications

• 3+ years experience in Front Office or Rooms Division in a luxury hotel.
• Strong attention to detail and a commitment to exceptional guest experiences.
• Polished, professional demeanour with engaging interpersonal skills.
• Ability to work a 7‑day rotating roster with flexibility.

Responsibilities

• Oversee daily Front Office operations and lead the team within Rooms Division.
• Create bespoke, intuitive guest experiences by anticipating needs and delivering with grace.
• Record and address guest feedback promptly, driving service recovery and luxury standards.
• Collaborate with Reservations and Guest Experience to ensure SOP adherence and seamless bookings.
• Partner with Housekeeping, Maintenance, and Food & Beverage to deliver rooms, products, and services to brand standards.
• Ensure accounting practices and financial processes align with hotel SOPs.

Skills

Front Office

Rooms Division

Guest experience

Leadership

Shift flexibility

Job description

JOIN THE VISIONARIES AT THE EVE HOTEL AS A DUTY MANAGER

Nestled at the edge of Surry Hills, The EVE Hotel is more than just a place to rest your head—it's a canvas for cultural expression, a hub of artistic energy, and your potential new workplace.

The EVE Hotel is set to redefine luxury with a dash of iconoclasm. We're not just a hotel; we're a celebration of Sydney’s vibrant spirit, a place where art, music, and culinary delights converge to create unforgettable experiences.

Our Mission

At The EVE, we're on a quest to craft the most extraordinary Sydney hospitality experience. We're not content with merely meeting expectations—we're here to shatter them, to surprise and delight our guests at every turn. From grand gestures to the tiniest details, we're committed to creating moments that linger in the memory long after our guests have bid us adieu.

Picture Yourself at The EVE

Imagine being the face of The EVE, a beacon of warmth and sophistication in our urban oasis. You're not just an employee; you're a curator of experiences, an ambassador of the area’s rich cultural tapestry. Your enthusiasm is contagious, your professionalism impeccable, and your dedication to guest satisfaction unwavering.

As a Duty Manager, you'll oversee the seamless operation of our Hotel, while embodying the luxury and refinement that defines The EVE. Your role will encompass:

• Oversee the daily operations of the Front Office with poise, managing the team within the Rooms Division and seamlessly stepping into leadership roles as required in the absence of the Executive Assistant Manager.
• Craft a bespoke and intuitive guest experience by anticipating needs with exceptional grace and delivering requests with unparalleled efficiency.
• Meticulously record and address guest feedback with prompt and effective service recovery processes, preserving our unwavering commitment to guest satisfaction and luxury service.
• Collaborate with the Reservations and Guest Experience team to ensure strict adherence to hotel-specific Standard Operating Procedures (SOPs), maintaining the consistency and sophistication of our booking processes.
• Partner harmoniously with Housekeeping, Maintenance, and Food & Beverage teams to deliver rooms, products, and services that exemplify our brand standards and experience.
• Ensure that all accounting practices and financial processes are executed with precision and in accordance with hotel-specific SOPs, contributing to the accurate and efficient management of financial operations.

More about you

• Proven experience in a luxury hotel environment, with a minimum of 3 years within the Front Office or Rooms Division.
• Impeccable attention to detail and a steadfast commitment to delivering a superior guest experience.
• A polished and professional demeanour, with the ability to engage guests and colleagues with elegance and sophistication.
• It is essential that you have the ability to be flexible, as shifts will vary over a 7-day rotating roster.

At The EVE, you're not just joining a team—you're becoming part of a close-knit family dedicated to redefining hospitality. Operated by TFE Hotels, we collectively believe in nurturing talent, fostering creativity, and providing opportunities for growth and development.

After all, when you thrive, The EVE shines even brighter and we know that our success is measured not just by our guests' satisfaction, but by the fulfillment and growth of our team.