Luxury Reservations Coordinator

TFE Hotels Group; Sydney; On-site; AUD 55,000 - 65,000; Full time

Job summary

The EVE Hotel in Sydney is seeking a Reservations Coordinator to be the face of the property, handling guest inquiries, confirming bookings, and providing detailed information on rates and bespoke services.

You will cross-sell luxury offerings and contribute to revenue optimization through yield management, with a focus on guest satisfaction and seamless service across a 7-day roster.

Qualifications

• At least 1 year of experience in a similar role within a 5-star hotel.
• Experience handling reservations via phone, email, and third-party sites.
• Understanding of hotel selling status, rates, packages, room types, credit and cancellation policies.
• Availability to work on a 7-day roster.

Responsibilities

• Process reservation inquiries via phone and email with grace and efficiency.
• Provide guests with accurate and engaging details about rates and bespoke services.
• Skillfully cross-sell and up-sell luxury offerings to enhance each guest's stay.
• Adhere to yield management by managing room rates to optimize revenue.

Skills

Reservations

Customer service

Phone & Email handling

Tools

Opera Cloud

Job description

The EVE Hotel in Sydney is seeking a Reservations Coordinator to be the face of the property, handling guest inquiries, confirming bookings, and providing detailed information on rates and bespoke services.

You will cross-sell luxury offerings and contribute to revenue optimization through yield management, with a focus on guest satisfaction and seamless service across a 7-day roster.