Duty Manager — Lead Hotel Operations & Guest Experience

EVT Limited; Sydney; On-site; AUD 65,000 - 88,000; Full time

Benefits offered by this job

50% off dining and stays across EVT

$2 movie tickets and discounts on Gold

Seasonal perks at Thredbo

Rapid career growth across our hotel &

Paid parental leave

Job summary

EVT Limited is seeking a Duty Manager to oversee hotel operations during shifts across our EVT properties in Sydney. You will support Front Office, ensure service standards, handle guest concerns, and maintain a welcoming culture while coordinating with departments to ensure smooth operations.

With 1+ years in a duty manager role or similar, you will lead in the absence of senior management, manage rostering and staffing, drive occupancy and revenue, and contribute to maintaining safety,

Qualifications

• 1+ years of experience as a duty manager or in a similar branded or independent hotel.
• Ability to lead hotel operations in the absence of senior management.
• Strong understanding of Front Office operations, rostering, and guest arrivals/departures.
• Experience managing security, guest complaints, and incident reporting with a solution-focused approach.
• Proven ability to drive occupancy and revenue through rate management.

Responsibilities

• Lead and oversee hotel operations during shifts and assist any department when required, ensuring smooth coordination in the absence of senior management.
• Support and supervise Front Office operations, ensuring staff presentation, punctuality, and service standards are consistently met.
• Maintain a high level of guest satisfaction by proactively resolving issues, managing complaints, and promoting a welcoming service culture.
• Monitor hotel security and safety procedures, ensuring compliance with WH&S standards and effective incident management.
• Drive occupancy and revenue by supporting rate management strategies and collaborating with key departments to maximise sales opportunities.
• Ensure effective communication across departments to support operational efficiency and guest experience.
• Assist with rostering, staffing levels, and cost control to meet financial targets and maintain service quality.
• Effectively manage staff including training, rostering and monitoring of overtime, annual leave, days in lieu, staff breaks and other staff entitlements.

Skills

Leadership

Front Office operations

Guest service

Communication skills

Job description

EVT Limited is seeking a Duty Manager to oversee hotel operations during shifts across our EVT properties in Sydney. You will support Front Office, ensure service standards, handle guest concerns, and maintain a welcoming culture while coordinating with departments to ensure smooth operations.

With 1+ years in a duty manager role or similar, you will lead in the absence of senior management, manage rostering and staffing, drive occupancy and revenue, and contribute to maintaining safety,