Duty Manager

TFE Hotels Group; Sydney; Hybride; AUD 65 000 - 90 000; Plein temps

Résumé du poste

The EVE Hotel in Sydney is seeking a Duty Manager to lead the Front Office and Rooms Division with warmth, guiding a seamless guest journey in our luxury setting.

You will oversee daily operations, mentor team members, and ensure outstanding guest experiences across arrivals, stays, and departures with a refined, guest-centric approach.

Qualifications

• Luxury hotel front office or Rooms Division experience.
• Minimum 3 years in Front Office/Rooms Division.
• Strong Opera PMS experience.
• Flexible for a 7-day rotating roster.

Responsabilités

• Oversee the daily operations of the Front Office with poise, managing the team within the Rooms Division and stepping into leadership roles as required.
• Craft a bespoke and intuitive guest experience by anticipating needs with exceptional grace and delivering requests with unparalleled efficiency.
• Meticulously record and address guest feedback with prompt and effective service recovery processes, preserving our unwavering commitment to guest satisfaction and luxury service.
• Collaborate with the Reservations and Guest Experience team to ensure strict adherence to hotel-specific SOPs, maintaining the consistency and sophistication of our booking processes.
• Partner harmoniously with Housekeeping, Maintenance, and Food & Beverage teams to deliver rooms, products, and services that exemplify our brand standards and experience.
• Ensure that all accounting practices and financial processes are executed with precision and in accordance with hotel-specific SOPs, contributing to the accurate and efficient management of financial operations.

Connaissances

Guest service excellence

Attention to detail

Professional demeanour

Flexibility with shifts

Outils

Opera PMS

Description du poste

JOIN THE VISIONARIES AT THE EVE HOTEL AS A DUTY MANAGER

Nestled at the edge of Surry Hills, The EVE Hotel is more than just a place to rest your head—it's a canvas for cultural expression, a hub of artistic energy, and your potential new workplace.

The EVE Hotel is set to redefine luxury with a dash of iconoclasm. We're not just a hotel; we're a celebration of Sydney’s vibrant spirit, a place where art, music, and culinary delights converge to create unforgettable experiences.

Our Mission

At The EVE, we're on a quest to craft the most extraordinary Sydney hospitality experience. We're not content with merely meeting expectations—we're here to shatter them, to surprise and delight our guests at every turn. From grand gestures to the tiniest details, we're committed to creating moments that linger in the memory long after our guests have bid us adieu.

Picture Yourself at The EVE

Imagine being the face of The EVE, a beacon of warmth and sophistication in our urban oasis. You're not just an employee; you're a curator of experiences, an ambassador of the area’s rich cultural tapestry. Your enthusiasm is contagious, your professionalism impeccable, and your dedication to guest satisfaction unwavering.

As a Duty Manager, you'll oversee the seamless operation of our Hotel, while embodying the luxury and refinement that defines The EVE. Your role will encompass:

• Oversee the daily operations of the Front Office with poise, managing the team within the Rooms Division and seamlessly stepping into leadership roles as required in the absence of the Executive Assistant Manager.
• Craft a bespoke and intuitive guest experience by anticipating needs with exceptional grace and delivering requests with unparalleled efficiency.
• Meticulously record and address guest feedback with prompt and effective service recovery processes, preserving our unwavering commitment to guest satisfaction and luxury service.
• Collaborate with the Reservations and Guest Experience team to ensure strict adherence to hotel-specific Standard Operating Procedures (SOPs), maintaining the consistency and sophistication of our booking processes.
• Partner harmoniously with Housekeeping, Maintenance, and Food & Beverage teams to deliver rooms, products, and services that exemplify our brand standards and experience.
• Ensure that all accounting practices and financial processes are executed with precision and in accordance with hotel-specific SOPs, contributing to the accurate and efficient management of financial operations.

More about you

• Proven experience in a luxury hotel environment, with a minimum of 3 years within the Front Office or Rooms Division.
• Impeccable attention to detail and a steadfast commitment to delivering a superior guest experience.
• Strong Opera PMS experience
• A polished and professional demeanour, with the ability to engage guests and colleagues with elegance and sophistication.
• It is essential that you have the ability to be flexible, as shifts will vary over a 7-day rotating roster.

Join Our Ensemble

At The EVE, you're not just joining a team—you're becoming part of a close-knit family dedicated to redefining hospitality. Operated by TFE Hotels, we collectively believe in nurturing talent, fostering creativity, and providing opportunities for growth and development.

After all, when you thrive, The EVE shines even brighter and we know that our success is measured not just by our guests' satisfaction, but by the fulfillment and growth of our team.

Are you ready to be part of something extraordinary? To work in a place where every day brings new inspiration? Then it's time to step intoThe EVE.