Duty Manager: Lead Hotel Ops & Guest Experience

The Capitol Hotel Sydney; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

50% off dining and stays across EVT

Movie tickets & Gold Class discounts

Seasonal perks at Thredbo

Rapid career growth across our hotel &

Job summary

EVT is seeking a Duty Manager in Sydney to lead hotel operations during shifts, overseeing Front Office, guest relations and team coordination to ensure exceptional service. You’ll resolve issues, monitor security, and contribute to occupancy and revenue strategies across the EVT hotel network.

The role requires hands-on leadership, strong communication, and a focus on delivering high standards in a fast-paced hospitality environment.

Qualifications

• 1+ years of experience in a duty manager role.
• Ability to lead hotel operations in the absence of senior management.
• Strong understanding of Front Office operations, rostering, guest arrivals/departures, and team coordination.
• Experience in managing hotel security, guest complaints, and incident reporting.

Responsibilities

• Lead and oversee hotel operations during shifts and assist departments as needed.
• Support Front Office operations, ensure staff presentation, punctuality and service standards.
• Maintain guest satisfaction by resolving issues and promoting a welcoming service culture.
• Monitor hotel security and WH&S compliance.
• Drive occupancy and revenue by supporting rate management strategies.
• Ensure cross-department communication for efficiency and guest experience.
• Assist with rostering, staffing levels, and cost control.
• Manage staff training, rostering and overtime monitoring.

Skills

Duty manager experience

Front Office operations

Guest relations

Rate management

Communication skills

Job description

EVT is seeking a Duty Manager in Sydney to lead hotel operations during shifts, overseeing Front Office, guest relations and team coordination to ensure exceptional service. You’ll resolve issues, monitor security, and contribute to occupancy and revenue strategies across the EVT hotel network.

The role requires hands-on leadership, strong communication, and a focus on delivering high standards in a fast-paced hospitality environment.