Duty Manager: Front-Office Leader & Guest Experience

EVT Limited; Sydney; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

50% off dining and stays across EVT

$2 movie tickets and discounts on Gold

Seasonal perks at Thredbo

Rapid career growth across our hotel &

Paid parental leave

Community & volunteering opportunities

Job summary

EVT Limited is seeking a Duty Manager to lead hotel operations across shifts, ensuring smooth guest service and staff coordination. You’ll oversee Front Office, drive guest satisfaction and assist department heads to maintain service standards.

With 1+ years in a duty manager or similar role, you’ll promote revenue opportunities, manage rostering, and maintain safety procedures. EVT offers strong perks and career growth within our hotel and entertainment network.

Qualifications

• 1+ years of experience as a duty manager or similar in a branded or independent hotel.
• Ability to lead hotel operations in the absence of senior management.
• Strong understanding of Front Office operations including rostering and guest arrivals/departures.
• Experience managing hotel security, guest complaints, and incident reporting.
• Skilled at driving occupancy and revenue through rate management and cross-department collaboration.
• Excellent communication and interpersonal skills across departments and guests.
• Ability to promote hotel features and services and enhance guest experience.

Responsibilities

• Lead and oversee hotel operations during shifts and assist any department when required, ensuring smooth coordination in the absence of senior management.
• Support and supervise Front Office operations, ensuring staff presentation, punctuality, and service standards are consistently met.
• Maintain a high level of guest satisfaction by proactively resolving issues, managing complaints, and promoting a welcoming service culture.
• Monitor hotel security and safety procedures, ensuring compliance with WHS standards and effective incident management.
• Drive occupancy and revenue by supporting rate management strategies and collaborating with key departments to maximise sales opportunities.
• Ensure effective communication across departments to support operational efficiency and guest experience.
• Assist with rostering, staffing levels, and cost control to meet financial targets and maintain service quality.
• Effectively manage staff including training, rostering and monitoring of overtime, annual leave, days in lieu, staff breaks and other staff entitlements.

Skills

Leadership

Front Office

Rostering

Guest Service

Communication

Staff Training

Job description

EVT Limited is seeking a Duty Manager to lead hotel operations across shifts, ensuring smooth guest service and staff coordination. You’ll oversee Front Office, drive guest satisfaction and assist department heads to maintain service standards.

With 1+ years in a duty manager or similar role, you’ll promote revenue opportunities, manage rostering, and maintain safety procedures. EVT offers strong perks and career growth within our hotel and entertainment network.