Front Office Lead: Guest Experience & Revenue

Atura Hotels; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

50% dining and stays across EVT hotels

Movie tickets discounts

Seasonal perks at Thredbo

Rapid career growth across hotel &

Paid parental leave

Job summary

EVT is seeking a Front Office Manager for a 12-month maternity leave contract at our busy Sydney hotel. You’ll lead the Front Office team, drive guest experience and financial controls, and collaborate with Hotel leadership to maximise occupancy and average room rate.

Requirements include 2+ years in front office ops, strong people leadership, revenue awareness, and RSA certification. Flexibility to work across shifts and weekends is preferred.

Qualifications

• 2+ years of experience in hotel front office operations or similar property.
• Strong leadership and coaching abilities.
• Experience in occupancy and yield management is desirable.

Responsibilities

• Lead the daily operations of the Front Office, ensuring seamless guest experiences and efficient team performance.
• Oversee hotel operations in the absence of the Hotel Manager or General Manager.
• Drive a strong service culture by coaching the team on service values and delivery of exceptional guest service.
• Coordinate staffing across departments to ensure coverage aligns with operational needs and budgets.
• Maintain high visibility in the lobby during VIP and group arrivals.
• Maximise occupancy and average room rate through strategic planning and collaboration with stakeholders.
• Monitor and control departmental expenses and energy usage in line with budget guidelines.
• Cultivate a proactive sales culture with up-selling to boost revenue.
• Prepare monthly reports and manage financial controls with the General Manager and Financial Controller.
• Recruit, train, and develop Front Office staff; promote a positive team environment; ensure WH&S compliance.

Skills

Front office operations

People management

Revenue management

Communication

RSA

Job description

EVT is seeking a Front Office Manager for a 12-month maternity leave contract at our busy Sydney hotel. You’ll lead the Front Office team, drive guest experience and financial controls, and collaborate with Hotel leadership to maximise occupancy and average room rate.

Requirements include 2+ years in front office ops, strong people leadership, revenue awareness, and RSA certification. Flexibility to work across shifts and weekends is preferred.