Guest Service Pro: Front Desk & Guest Experience

EVT Limited; Sydney; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

50% dining & stays

Movie tickets discount

Seasonal perks at Thredbo

Career growth

Paid parental leave

Volunteer opportunities

Job summary

EVT Limited is seeking a Guest Service Agent in Sydney to deliver warm, professional guest service across front desk operations. You’ll coordinate with Housekeeping and Reservations, handle check-in/check-out, and support guest needs with a proactive, can-do attitude.

Join a dynamic hospitality network that emphasizes guest satisfaction, teamwork, and career progression in a fast-paced environment. On-site role with opportunities to grow across EVT’s hotel portfolio.

Qualifications

• 1+ years of experience as a GSA in a hotel or similar role.
• Proven ability to deliver warm, professional, and efficient guest service.
• Strong communication skills and attention to detail.
• Experience in front office operations including check-in/out and handling guest accounts.
• Ability to build strong relationships with other departments in the hotel.
• The ability to deal with multiple requests at once and maintain a high level of service.
• Familiarity with reservation systems and booking procedures.

Responsibilities

• Deliver exceptional guest service by anticipating needs, providing warm welcomes and farewells, and promptly responding to requests, messages, and concerns.
• Manage guest arrivals and departures efficiently, including accurate check-in/check-out, cashiering, daily transactions, and opening/closing duties in line with hotel procedures.
• Coordinate closely with Housekeeping, Reservations, Maintenance, and other teams to ensure rooms, special requests, and guest expectations are fully met.
• Maintain accurate reservations, room rates, packages, and local area knowledge to confidently assist guests and maximise service quality.
• Uphold hotel policies, WH&S standards, training requirements, and equipment care while maintaining a clean, safe, and professional work environment.

Skills

Guest service

Communication

Front office

Team collaboration

Multitasking

Reservations systems

Check-in/out

Job description

EVT Limited is seeking a Guest Service Agent in Sydney to deliver warm, professional guest service across front desk operations. You’ll coordinate with Housekeeping and Reservations, handle check-in/check-out, and support guest needs with a proactive, can-do attitude.

Join a dynamic hospitality network that emphasizes guest satisfaction, teamwork, and career progression in a fast-paced environment. On-site role with opportunities to grow across EVT’s hotel portfolio.