Front Office Supervisor — Guest Experience Leader

EVT Limited; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Team member discounts

50% off stays at EVT hotels

Movie tickets discounts

Seasonal discounts at Thredbo

Rapid career growth within EVT network

Community involvement and volunteering

Job summary

EVT Limited is seeking an Assistant Front Office Manager for Rydges Sydney Central to lead the Front Office team and support the Front Office Manager in daily hotel operations. You will drive guest experience, oversee service standards, and contribute to profitability across departments.

The role requires strong leadership, excellent communication, and hands‑on management of front desk, guest relations, and security compliance in a dynamic hotel environment.

Qualifications

• 1+ year of experience as Assistant Front Office Manager or Senior Front Office in hotels.

Responsibilities

• Oversee Front Office operations and ensure service standards.
• Manage guest complaints with tact and professionalism.
• Develop staffing strategies including roster management and training.
• Monitor occupancy, revenue, and upselling to meet financial targets.
• Ensure safety and WH&S compliance through audits and committee participation.

Skills

Leadership

Team management

Guest relations

Financial management

Budgeting

Payroll compliance

Problem solving

Crisis management

Job description

EVT Limited is seeking an Assistant Front Office Manager for Rydges Sydney Central to lead the Front Office team and support the Front Office Manager in daily hotel operations. You will drive guest experience, oversee service standards, and contribute to profitability across departments.

The role requires strong leadership, excellent communication, and hands‑on management of front desk, guest relations, and security compliance in a dynamic hotel environment.