Hotel Duty Manager: Lead Team, Elevate Guest Experience

EVT Limited; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

EVT Connect Hospitality at Holiday Inn Express Macquarie Park, Sydney, is seeking a Hotel Duty Manager to lead the team and deliver exceptional guest experiences.

Reporting to the Hotel Manager, you will ensure compliance with brand standards, drive quality, and support staff and guests with a proactive, can-do attitude. The role requires flexibility across day and night shifts and relevant certifications.

Qualifications

• Must have previous accommodation hotel experience in a similar role.
• Strong Leadership skills in managing teams to drive for results.
• Ability to communicate effectively in spoken and written form.
• Professional and personable, with a can-do attitude.
• You're required to hold or obtain a First Aid certificate and a SA RSA certificate.
• Be flexible to work between days and nights as required.
• PMS experience - PM Pro preferred.

Responsibilities

• Lead the team to deliver a superior guest experience.
• Ensure compliance and quality with brand standards and policies.
• Drive guest and staff satisfaction through proactive service.
• Collaborate with the Hotel Manager to uphold brand and company standards.
• Cover day and night shifts as required to ensure smooth operations.

Skills

Leadership

Communication

Professionalism

Decisive under pressure

First Aid

RSA Certificate

Flexibility

PMS Pro

Tools

PM Pro

PMS software

Job description

EVT Connect Hospitality at Holiday Inn Express Macquarie Park, Sydney, is seeking a Hotel Duty Manager to lead the team and deliver exceptional guest experiences.

Reporting to the Hotel Manager, you will ensure compliance with brand standards, drive quality, and support staff and guests with a proactive, can-do attitude. The role requires flexibility across day and night shifts and relevant certifications.