Dual-Store Store Manager: Lead Two Premium Retail Teams

Koko Black Chocolate; Sydney; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

40% team discount

Supportive team culture

Career growth & development

Iconic location—QVB two-storelead

Job summary

Koko Black Group is seeking an exceptional Store Manager to lead two iconic Sydney stores—the QVB and QVB Lower Ground. You will guide day-to-day operations, drive performance and culture, and ensure every customer experiences the renowned Koko Black moments.

Lead two high-performing teams across dual locations, manage rostering, stock and KPIs, and uphold premium standards while delivering unforgettable chocolate experiences.

Qualifications

• Previous Store Manager experience, ideally with exposure to multi-site leadership across premium retail.
• Proven ability to lead, coach and develop high-performing teams.
• Strong commercial acumen with experience managing sales, budgets, labour and KPIs across multiple locations.
• Passion for delivering exceptional customer experiences and a hands-on leadership style.
• Excellent communication, organisation and problem-solving skills.

Responsibilities

• Lead day-to-day operations and commercial performance across two stores (QVB and QVB Lower Ground).
• Inspire and develop two store teams, fostering an engaging and high-performing environment.
• Oversee rostering, stock management, inventory and daily operations.
• Maintain premium standards in visual merchandising and store presentation.
• Drive store performance, budgets, labour and KPIs for each location.
• Deliver exceptional customer experiences and Koko Moments across both sites.
• Lead with accountability, upholding our values of Passion, Leadership, Ownership and Trust.

Skills

Store management

Multi-site leadership

Commercial acumen

Customer experience

People leadership

Communication

Organization & problem solving

Premium retail experience

Roster management

Job description

Koko Black Group is seeking an exceptional Store Manager to lead two iconic Sydney stores—the QVB and QVB Lower Ground. You will guide day-to-day operations, drive performance and culture, and ensure every customer experiences the renowned Koko Black moments.

Lead two high-performing teams across dual locations, manage rostering, stock and KPIs, and uphold premium standards while delivering unforgettable chocolate experiences.