Store Manager - QVB/QVB LG

Koko Black Chocolate; Sydney; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

40% team discount

Supportive team culture

Career growth & development

Iconic location—QVB two-storelead

Job summary

Koko Black Group is seeking an exceptional Store Manager to lead two iconic Sydney stores—the QVB and QVB Lower Ground. You will guide day-to-day operations, drive performance and culture, and ensure every customer experiences the renowned Koko Black moments.

Lead two high-performing teams across dual locations, manage rostering, stock and KPIs, and uphold premium standards while delivering unforgettable chocolate experiences.

Qualifications

• Previous Store Manager experience, ideally with exposure to multi-site leadership across premium retail.
• Proven ability to lead, coach and develop high-performing teams.
• Strong commercial acumen with experience managing sales, budgets, labour and KPIs across multiple locations.
• Passion for delivering exceptional customer experiences and a hands-on leadership style.
• Excellent communication, organisation and problem-solving skills.

Responsibilities

• Lead day-to-day operations and commercial performance across two stores (QVB and QVB Lower Ground).
• Inspire and develop two store teams, fostering an engaging and high-performing environment.
• Oversee rostering, stock management, inventory and daily operations.
• Maintain premium standards in visual merchandising and store presentation.
• Drive store performance, budgets, labour and KPIs for each location.
• Deliver exceptional customer experiences and Koko Moments across both sites.
• Lead with accountability, upholding our values of Passion, Leadership, Ownership and Trust.

Skills

Store management

Multi-site leadership

Commercial acumen

Customer experience

People leadership

Communication

Organization & problem solving

Premium retail experience

Roster management

Job description

Join the Koko Team - Store Manager | QVB & QVB Lower Ground

Are you ready to lead two stores in one of Sydney's most iconic retail destinations and immerse yourself in the delicious world of chocolate?

At Koko Black Group, we don't just craft chocolate - we create unexpected, signature experiences that delight the senses and spark real human connection.

We're looking for an exceptional Store Manager to lead our teams across Queen Victoria Building (QVB) and QVB Lower Ground in the heart of Sydney CBD.

If you're passionate about premium customer experiences, love developing high-performing teams and thrive in a fast-paced retail environment, we'd love to hear from you!

Why You'll Love Being Part of Koko Black Group

• 40% team member discount – enjoy our delicious range of premium chocolates
• Supportive team culture – values-led, collaborative and focused on your growth
• Career growth & development – expand your leadership capability through managing two store locations
• An iconic location – lead two Koko Black stores within the beautiful Queen Victoria Building
• Make your mark – take ownership of two stores, develop your teams and drive their success

Your Role as Store Manager

As our Store Manager, you'll take ownership of the day-to-day operations, commercial performance and team culture across both our QVB and QVB Lower Ground stores.

You'll be a hands-on leader who inspires your teams, creates an engaging environment and ensures every customer receives the exceptional Koko Black experience we're known for.

You'll

• Lead and inspire – create a positive, inclusive and high-performing team culture across both locations
• Coach and develop – recruit, train and support team members and emerging leaders across both stores
• Drive commercial performance – take ownership of sales targets, budgets, labour and key performance indicators for each location
• Deliver exceptional customer experiences – lead by example and create memorable Koko Moments across both stores
• Own store operations – oversee rostering, stock management, inventory, compliance and daily operations across both sites
• Maintain premium standards – ensure consistent visual merchandising, product presentation and store cleanliness
• Build team engagement – celebrate successes, provide meaningful feedback and create an environment where both teams can thrive
• Lead with accountability – demonstrate our values of Passion, Leadership, Ownership and Trust in everything you do

About You

We're Looking For Someone Who Brings

• Previous Store Manager experience, ideally with exposure to multi-site retail leadership, or a strong track record managing a high-performing retail store
• A proven ability to lead, coach and develop high-performing teams
• Strong commercial acumen and confidence managing sales, budgets, labour and performance across multiple locations
• A genuine passion for delivering exceptional customer experiences
• A hands-on leadership style with the ability to motivate and inspire others
• Excellent communication, organisation and problem-solving skills
• Experience in premium retail, hospitality or a high-volume customer-focused environment would be highly regarded
• The ability to balance priorities, maintain consistent standards and lead effectively across two stores
• Flexibility to work a roster including evenings, weekends, public holidays and peak trading periods

Be Part of Something Special

At Koko Black Group, we're proudly Australian and passionate about craftsmanship, innovation and creating extraordinary chocolate experiences.

Guided by our values of Passion, Leadership, Ownership and Trust, we're looking for a Store Manager who can bring strong leadership, commercial expertise and a genuine passion for people to our QVB teams.

This is your opportunity to take ownership of two iconic Sydney locations, develop passionate teams and create memorable Koko Moments every day.