Lead Premium Retail Experience at QVB (Assistant Manager)

LiveHire Limited; Sydney; Hybrid; AUD 70,000 - 85,000; Full time

Benefits offered by this job

40% staff discount

Career growth

Supportive team culture

Iconic location at QVB

Leadership career path

Job summary

Koko Black Group is seeking an Assistant Store Manager for the QVB in Sydney. You will work with the Store Manager to lead the team, deliver exceptional customer experiences and drive sales in a premium chocolate boutique in the heart of Sydney.

The role focuses on leadership, coaching, and hands-on operations, with an emphasis on brand standards and memorable Koko Moments for a diverse customer base.

Qualifications

• Experience leading a premium or high-volume retail team.
• Proven coaching and development skills.
• Customer-first mindset with memorable experiences.
• Strong commercial awareness and results focus.
• Hands-on, proactive working style.
• Collaborative with store leadership team.
• Mandarin language skills are advantageous.
• Passion for chocolate and brand.

Responsibilities

• Lead by example – energise your team with passion and purpose.
• Coach & develop – spot potential, nurture growth and inspire excellence.
• Drive smooth operations – keep the store humming, shelves full, team focused.
• Own the numbers – support strong commercial performance, optimise stock and reduce waste.
• Create unforgettable experiences – go beyond service to create genuine Koko Moments.
• Maintain exceptional standards – ensure store presentation reflects the premium Koko Black brand.

Skills

Retail leadership

Coaching

Customer focus

Commercial awareness

Team leadership

Mandarin (beneficial)

Job description

Koko Black Group is seeking an Assistant Store Manager for the QVB in Sydney. You will work with the Store Manager to lead the team, deliver exceptional customer experiences and drive sales in a premium chocolate boutique in the heart of Sydney.

The role focuses on leadership, coaching, and hands-on operations, with an emphasis on brand standards and memorable Koko Moments for a diverse customer base.