Assistant Store Manager — Lead Premium Chocolate Experience

Koko-Black; Brisbane; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

40% team member discount

Career growth & development

Supportive team culture

Real career opportunities

Job summary

Koko Black Group in the iconic Brisbane Arcade is seeking an Assistant Store Manager to lead the Brisbane team and deliver an exceptional chocolate retail experience for every customer.

You’ll energise by example, coach your team, drive smooth operations, own the numbers, and create unforgettable Koko Moments while upholding premium brand standards. If you love chocolate and thrive in a fast-paced, values-led environment, this role offers real career growth at Koko Black.

Qualifications

• Previous retail leadership experience in premium or high-volume environments.
• Passion for coaching, developing talent and elevating the team.
• Customer-first mindset with ability to create memorable experiences.
• Strong commercial awareness and results-driven approach.
• Proactive, hands-on leader who thrives in a busy setting.
• Collaborates effectively with Store Manager and leadership team.
• Love of chocolate!

Responsibilities

• Lead by example and energise the team with passion and purpose.
• Coach and develop talent, spotting potential and inspiring excellence.
• Drive smooth store operations, keep shelves full and focused team.
• Own the numbers by supporting commercial performance and stock control.
• Create unforgettable experiences beyond service for Koko Moments.
• Maintain premium store standards and presentation aligned to the brand.

Skills

Retail leadership

Coaching

Customer focus

Commercial awareness

Proactive

Team collaboration

Love of chocolate

Job description

Koko Black Group in the iconic Brisbane Arcade is seeking an Assistant Store Manager to lead the Brisbane team and deliver an exceptional chocolate retail experience for every customer.

You’ll energise by example, coach your team, drive smooth operations, own the numbers, and create unforgettable Koko Moments while upholding premium brand standards. If you love chocolate and thrive in a fast-paced, values-led environment, this role offers real career growth at Koko Black.